Quick Response

[David Roberts @drvolts]

Oh cool, just got an email from @SAS that my flight home from Copenhagen is cancelled. No details. That's fun.

[Quick Response @QuickRespo2]

@drvolts We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Quick Response @QuickRespo2]

Hi! Please drop us a DM and we can assist further with your query.
@drvolts

[Nelly Vallet @Evannell]

@SAS My mother and sister’s Copenhagen–Lyon flight on 11 Nov was cancelled. You offered 12 Nov, but they must reach Lyon on 11 Nov. Can you reroute them on your Copenhagen–Paris flight that day, then by train to Lyon, at no extra cost? Please help.

[Quick Response @QuickRespo2]

@Evannell We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Quick Response @QuickRespo2]

Sorry about that! Please follow us and DM your number so we can reach out and sort this out.
@Evannell

[L Boogs 🍔 @waterblocknyc]

@SAS hi I have a flight coming up from JFK to Copenhagen and the website says my passport info is needed. but when I proceed it just asks for my nationality and then I try to save but nothing happens. Can you help input my passport info into the system for my flight ? Thank you

[Quick Response @QuickRespo2]

@waterblocknyc We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Quick Response @QuickRespo2]

Sorry about that! Please follow us and DM your number so we can reach out and sort this out.
@waterblocknyc

[Quick Response @QuickRespo2]

Sorry about that! Please follow us and DM your number so we can reach out and sort this out.
@pschuetz

[David Ö. @officemobile]

@SAS Love the fast WiFi, but shouldn't fuel be sorted before taxiing? SK525 yesterday had to go back on the way to runway and refuel, adding an hour's delay. What happened?

[Quick Response @QuickRespo2]

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@officemobile

[Quick Response @QuickRespo2]

@officemobile We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Adjilemon 🖤Expotaku Zaragoza @adjilemon]

@SAS Lovely, thank you for cancelling my flight and rescheduling it, while the original flight is perfectly bookable. Worst airline ever

[Rajat Grover @RajatGroverOnIt]

@SAS you’ve held my refund since Mar '25. It’s now Sep '26.

~18 MONTHS.

I’ve emailed repeatedly, called customer service multiple times, and followed every channel you provided. Still no refund. Still no resolution.

Where is my money, and when are you returning it?

#SAS

[Quick Response @QuickRespo2]

@adjilemon We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Quick Response @QuickRespo2]

Sorry about that! Please follow us and DM your number so we can reach out and sort this out.
@adjilemon

[Quick Response @QuickRespo2]

@RajatGroverOnIt We’re checking in to see if your issue has been resolved. If not and you still need assistance, please follow us and send a DM with your email address and contact details. We’ll be happy to assist you as soon as possible. Thank you for your patience.

[Quick Response @QuickRespo2]

Sorry about that! Please follow us and DM your number so we can reach out and sort this out.
@RajatGroverOnIt

[Van Paul @Van_PaulKVK]

@icelandair and @SAS go pound sand . I will let everyone hear how "it's not your problem" while you strand paying customers...it's bitter sweet that i love the island and now loathe both of these airlines.