@AmazonHelp This doesn’t really help…
I’ve literally followed every suggestion.
Resets✅
Updates✅
Start again✅
And again✅
New echo dots✅
This must be a software/alexa issue & not a hardware/user issue
@AmazonAlexa what’s the issue with Home Cinema Setup? Had it all working fine for a year… it disconnected, now it won’t reconnect & when I try the echo dots disconnect from the internet and a message comes up on my fire tv saying there’s an issue. 1/2
@AmazonHelp Hi Gena, I’ve already done ALL the steps mentioned AND more. I’ve factory reset ALL devices. You guys even sent refurbed echo dots. STILL the same issue.
When the echo dots disconnect from the internet the voice also reverts back to American from British.
@skullcandy I’m having an issue with my right Rail earbud. It’s charging in the case (led blue) but when I take it out it’s unresponsive. No message or tone and no response to taps or button presses… any pointers greatly received please
Hi @virginmedia, can you please advise who I need to contact in regards to getting my money I’m owed by yourselves?
My account is closed, kit returned and I was in credit.
@virginmedia I’m trying to return my equipment, I’ve received the returns parcel from you but the returns label is unreadable and can’t be scanned,
how do I get a replacement? Please don’t tell me I’ve got to call customer services again…
@AskSeagate Thank you Natale, I’ve now managed gain access but hit another bump, it’s now saying I need Adobe Flash player which is no longer available
Hi @AskSeagate, I’m trying to access a Goflex Home external HDD, I haven’t used it for some time and can’t remember either my username or password… it contains some files I’d love to be able to recover. Can you help? please?
@virginmedia I’ve got the pod!!!!!
I can’t connect it to my router because nothing will connect to my router
Phones ❌
Smart devices ❌
Games consoles ❌
Wi-Fi pod ❌
NOTHING WILL CONNECT 🤦🏻♂️
Hey @virginmedia, received this email from you guys recently.
How about guaranteeing you Wi-Fi/broadband just works…
I’ve been with you 3 months and I’m already sick of the following:
•Wi-Fi drop outs - bit according to you it’s fine
•ALL my devices disconnecting
@virginmedia You tell me…
The only change made is that you have sent me a Wi-Fi pod…
That I still can’t connect to my Wi-Fi because NOTHING will connect to it
@virginmedia A WEEKLY OUTAGE FOR 3 MONTHS?? REALLY????
WOW!!
And you also want to charge ME £25 for an engineer to come and fix an issue your auto system can’t find because it clearly doesn’t work…
I GIVE UP
#virginmediadown#itsalwaysdown
@virginmedia Please read the full thread before continuing… this is a WEEKLY ONGOING ISSUE!!
I’m having to manually reconnect my devices regularly
I think there is an issue with my router!!
Please don’t fob me off with ‘problems in your area might affect this’