@BMWUSA Thanks for deleting my tweet instead of reaching out to discuss your team’s refusal to honor the warranty on my 2020 x5. This is how you treat customers of 25 years?
@BMWUSA Your customer service has gotten so bad that customers can’t escalate to a supervisor when faced with abysmal service—you force people to complain on twitter. BMW is supposed to be a luxury brand? What a joke!
@BMWUSA I planned to buy an X5 this summer but your customer relations & warranty have become atrocious & I am looking at other luxe car brands. My family has purchased bmws from dealerships for 20+years & your bmw north America case managers are rude, dismissive & do not return calls.