RingCentral Engage Digital

We're moving in April! Follow us to our new homes: @RingCentral @RingCentralUK & @RingCentralCare

[RingCentral Engage Digital @RC_Engage]

We're excited to be moving the RingCentral Engage Digital conversation to our other channels soon! Follow us at @RingCentralUK or @RingCentral for news and updates, and reach out to us at @RingCentralCare if you have any questions.

[RingCentral Engage Digital @RC_Engage]

Want to reduce calls, increase #CustomerSatisfaction, and build efficient #teams ?

Discover how the adoption of #CallDeflection allowed @AXA_Switzerland to lower the number of phone calls and better satisfy its customers.

https://t.co/6UPRL6emle
#CallDeflection #Messaging #CX

[RingCentral Engage Digital @RC_Engage]

Discover how Engage Digital supports @SNCF to adapt to changes in the customer relationship and connect with its passengers.

https://t.co/FEtzWwUEiM
#CustomerService #CS #Transport

[RingCentral Engage Digital @RC_Engage]

To stay ambitious in this new business and economic climate requires changes. So we asked the industry’s top influencers and business leaders what they thought the most significant trends in 2021 would be: https://t.co/AIwgXbip4b

Here's one from @LilianaPetrova

[RingCentral Engage Digital @RC_Engage]

When @M1Singapore adopted Engage Digital, they quickly increased the use of various #DigitalChannels had a significant impact on their #NPS.

Find out how M1 will continue innovating to meet customers’ expectations with RingCentral - https://t.co/6FLK54tjfD

[RingCentral Engage Digital @RC_Engage]

The main objective for @SNCF customer care is to be present where travellers are, to answer their questions.

Find out how Engage Digital helps the company to keep passengers moving.

https://t.co/eh1WG6FkKV

[RingCentral Engage Digital @RC_Engage]

Want to know how Engage Digital helped the @ZainJo team operate more effectively during the past year?

Discover how the company was able to deploy agents on all channels at once and meet the expectations of customers: https://t.co/PonEGU3Nvh
#Telecoms #CX #DigitalChannels

[RingCentral Engage Digital @RC_Engage]

Did you know that out of all the channels, live chat has the highest consumer satisfaction rate at 92%?

Find out how to succeed with contact centre live chat and RingCentral.

https://t.co/mGnmWnHAVt
#LiveChat #CSat #ContactCentre

[RingCentral Engage Digital @RC_Engage]

Want to know more about the pivotal role technology can play in the #CX?

This online event will provide the requisite solution, revealing how to make the most of #AI and #digital at all phases of the customer and #agent experience journeys.
https://t.co/FiXn3k22Y1

[RingCentral Engage Digital @RC_Engage]

Planning long term #goals is still very important, but being ready and willing to make route adjustments in a timely fashion has become paramount.

@PaoloFabrizio71 tells it like it is with our latest Ringside #interview.
https://t.co/LhJlkRBt6e

[RingCentral Engage Digital @RC_Engage]

The key to designing a #CX that is original and authentic with Daniel Ord, #CCXP

Learn more of his advice in our interview:
https://t.co/al7WcRWngQ
#CustExp #CustomerPersona #ExpertAdvice

[RingCentral Engage Digital @RC_Engage]

The future of communication is not just about the contest between voice versus digital but rather concerning the combination of the two.

https://t.co/0TA9wBeCiQ @B2Community #VoiceMessaging #DigitalChannels #Innovation

[RingCentral Engage Digital @RC_Engage]

Today, #consumers want around the clock service for assistance.

In every sector, from #banking and #insurance to #health and #wellness, companies are rushing to develop #chatbots and virtual assistants to answer their questions.

https://t.co/X4DMGG9Evf

[RingCentral Engage Digital @RC_Engage]

Discover how Engage Digital supports @SNCF to adapt to changes in the customer relationship and connect with its passengers.

https://t.co/eh1WG6FkKV
#CustomerService #CS #DigitalChannels

[RingCentral Engage Digital @RC_Engage]

In today’s fast-paced and #remote #workplaces, managing all of the information that gets shared in the act of collaborating can make #teamwork harder.

RingCentral solutions eliminate these hassles:
https://t.co/43HlOCUsmK

[RingCentral Engage Digital @RC_Engage]

Why should #organisations go beyond enabling and equipping their employees, but also take the steps necessary to #empower their #employees to deliver on the promise of #CX?

https://t.co/A9lXhUOQbq

[RingCentral Engage Digital @RC_Engage]

It is becoming clearer that multiple #DigitalChannels are here to stay – and that is a good thing.

But #companies have to recognise the additional amount of work on the #quality side to get things right.

Discover the advice of Daniel Ord.
https://t.co/c2o1jJ79t5

[RingCentral Engage Digital @RC_Engage]

Digitally-savvy #telecoms users want the best possible #value from providers, but also have high expectations for personalised #CX

The use of #OmniChannel #cloud based solutions are where telecoms providers are finding their answers.
https://t.co/tYqFLi0kcT @techhq

[RingCentral Engage Digital @RC_Engage]

One significant challenge facing telecoms is the processing of large volumes of messages across channels.

The first step to improve productivity is to unify the management of all channels within a single interface.
https://t.co/w3sYBm2skd
#Telecoms #Messaging #ContactCentre

[RingCentral Engage Digital @RC_Engage]

Customers know what excellent service is, they know what a great experience is, and they are comparing companies to the best service they had and not to a direct competitor.

Improve your CX with the advice of Shep @Hyken
https://t.co/gW72612eVF
#CX #CustServ #Digital