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@WMO_GB18 Hi Daniel, we're so sorry to see this! We don't know of any issues with our phones. Please could you contact our team at [email protected] and we can help you out here.
Apologies for the delay in getting back to you too.
@missdelicious12 If we don't have the spare piece available, we'll be able to arrange for a replacement for you. Please pass on our apologies to your daughter!
@missdelicious12 We wasn't ready for this level of sadness today! ๐ฅ
We're really sorry to see that you weren't able to finish building your Tobbie, please could you send an email to [email protected] and they may be able to get the spare part sent out for you!
@MAH1480 Hey, they are a lil fiddly to get off but I think there is a tool included in the box to safely pull them off. Are you close to a store? If so they will be able to change it for you. If not, you can call our CS team on 01306 775771 or email [email protected]
@jc55carter Strange as it works for us. We'll take a look into that for you๐ง Alternatively, you can either call us on 01306775771 or pop a DM over to @menkind which is picked up by the customer services team.
@Miss_D_NQT @Menkind Hi Dee, we're really sorry to hear about this terrible experience in our store. This is not how we want our staff to treat anyone! If you would like to raise this further, please send an email to [email protected]
@Crezi85@BootsUK Hi Paul, we're really sorry about this, and shocked as well! I believe you have in been in contact with our CS manager? He has just told me he will get back to you today or tomorrow at the latest to get this sorted for you. Let me know if you need anything else in the meantime.
Gift Universe are one of the UKโs leading operators in the gifts and gadgets industry, trading under the brands @Menkind and @RED5stores. Here, key members of Gift Universe tell us how they streamlined operations across the business with OrderWise.
https://t.co/im00XTJ5Hs
@marko2807 Hey Marko, we're really sorry to hear of your issues. Obviously there's been a mix up here as we would never intentionally sell an item in that condition. I would recommend speaking to [email protected] and they might be able to help you get this fixed. Sorry again.
@Huyton95 Hey Peter, sorry for the delay in getting back to you! You will be best off speaking to our CS team as they have much more experience with the manuals and apps etc. Here's their contact - [email protected] and hopefully they can get you sorted.