RED Support

The official Customer Support account for @RED_Cinema

[RED Support @REDSupport]

@thepatbranch @RED_Cinema RED Digital Cinema is a separate and distinct entity from RED Hydrogen.
We do not have any information in regards to Hydrogen devices. For more information regarding Hydrogen products, please visit https://t.co/Iib7KRWRbS.

Thank you.

[RED Support @REDSupport]

@UltraRmx NOTE: The most efficient way to get a hold of us is by submitting your request directly on https://t.co/0ETZAmrmHl > Submit a Request:
https://t.co/wr2KKrOIaU

[RED Support @REDSupport]

@UltraRmx ,

I'm sorry to hear about the delays you've experienced with your order! For me to look into this for you, can you please confirm your order #?

Thank you,

[RED Support @REDSupport]

@RealGregKroes We're glad to hear that you were able to fix it. What was the solution to the issue in your case?

[RED Support @REDSupport]

@RealGregKroes If your files open and play as expected in REDCINE-X PRO, then we'd recommend contacting Apple Support since it seems to be an FCPX specific issue.

Another case appeared to be an incompatible GPU. We'd recommend double checking the latest FCPX system requirements.

[RED Support @REDSupport]

@aaronisnotcool

If your files open and play as expected in REDCINE-X PRO, then we'd recommend contacting Apple Support since it seems to be an FCPX specific issue.

@st1cken

Your case may be an incompatible GPU. We recommend double checking the latest FCPX system requirements.

[RED Support @REDSupport]

@aaronisnotcool

Hello Aaron,

Thank you for contacting RED Support.

Sorry to hear your FCPX is not responding.
Do your R3D clips playback in REDCINE-X Build 52.1?

[BroadcastPro ME @BroadcastProME]

Red announces rapid replacement programme for select camera models https://t.co/eh3vA7ugfB @REDSupport

[RED Digital Cinema @RED_Cinema]

#Netflix’s provided their 10 most popular original movies with 'Extraction' and 'Bird Box' being the most-watched. #ShotonRED

https://t.co/cCxHWb6uGh

[RED Digital Cinema @RED_Cinema]

Working with R3D files is easy but sometimes you need to create proxies & move between multiple applications.

Join RED LIVE for the Solitary Series | Proxy Workflow Roundtrip this Wed April 15 at 10am PST/ 1pm EST/ 5pm GMT. #SolitarySeries

SIGN UP > https://t.co/lxzDTLCOO2

[RED Digital Cinema @RED_Cinema]

Join RED tomorrow for the LIVE RED Solitary Series at 10am PT to learn more about Proxy Workflow.

Sign up to participate:
https://t.co/lxzDTLCOO2

[RED Support @REDSupport]

For those of you that are still out working, RED Support is still here for you through all normal channels.
Stay safe!

[RED Digital Cinema @RED_Cinema]

As RED responds to #COVID19, the health and safety of our employees, customers and partners is top priority. RED will do everything we can to support and be available throughout these unprecedented times.

For more on RED’s response: https://t.co/hpnjIyMvLq

[REDuser.net @r3duser]

Coronavirus (COVID-19) Precautions: Drop-offs & Pick-ups Temporarily Suspended: At RED, we believe it is our role and responsibility during this time to prioritize two things: the health and well-being of our customers and... https://t.co/jPl2xxSmOz

[RED Support @REDSupport]

Follow this article for RED Support's updates during this crazy time. We hope everyone stays healthy and safe!
https://t.co/cjsR04ZUJU

[RED Support @REDSupport]

@MKBHD Hey @MKBHD, sorry to hear about the issues you're having with your SSDs! You should be hearing from RED Support shortly to get you taken care of.

For all owners of 960GB V3 MINI-MAGs, please ensure your Media Firmware has been upgraded to v3.01.0: https://t.co/qZnnGqmR6o

[RED Digital Cinema @RED_Cinema]

Congratulations to Rodrigo Prieto, ASC, AMC on his American Society of Cinematographers Award nomination for the feature film @TheIrishmanFilm. #ASCAwards #Netflix

[RED Support @REDSupport]

@arturofuenma @RED_Cinema Hi Arturo - Please ensure your WCU4 controller's trigger type is set to "Schmitt" not "Momentary Ground". https://t.co/uGOVm7QvOu

[RED Support @REDSupport]

@Noelwyatt10 @RED_Cinema Hey Noel, I'll create a ticket for you to talk to our Support agents directly. We'll see what we can do for you.

[Alex Espinosa @Alex_and_tacos]

RED SDK update for CUDA on Windows 🙌🙌🙌 @REDSupport @RED_Cinema

[RED Support @REDSupport]

Season's Greetings all!
Please see RED's posted Holiday Hours and coverage times.
https://t.co/i2FSI41pgw
Please plan accordingly.
Happy Holidays from RED