RIC

The Regulated Industries Commission (RIC) is the statutory body that regulates the Water, Wastewater and Electricity Sectors in Trinidad and Tobago.

[RIC @RIC_TT]

📢 We're in San Fernando tomorrow!

Have an unresolved WASA or T&TEC complaint? Visit the RIC Customer Outreach Session.

📍 City Hall Auditorium, Harris Promenade
📅 12 June 2026
⏰ 10 AM – 2 PM

✅ Lodge complaints
✅ Learn your consumer rights
✅ Speak with RIC representatives

📌 Bring copies of all supporting documents.

#RICTT #RICOutreach #ConsumerRights #CustomerCare

[RIC @RIC_TT]

✅𝐖𝐡𝐚𝐭 𝐭𝐲𝐩𝐞𝐬 𝐨𝐟 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐜𝐚𝐧 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐡𝐞𝐥𝐩 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞?
If your Service Provider (WASA or T&TEC) fails to resolve the problem, or if you are not satisfied with the action the Service Provider has taken, you can contact the RIC for further assistance in resolving your complaint.
❗️ 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐟𝐢𝐫𝐬𝐭 𝐟𝐢𝐥𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 (𝐖𝐀𝐒𝐀 𝐨𝐫 𝐓&𝐓𝐄𝐂).
#RICTT I #ProtectingYourInterest I #Complaints

[RIC @RIC_TT]

The Regulated Industries Commission wishes you a blessed Corpus Christi! May the Feast of Corpus Christi inspire reflection, gratitude, and a renewed sense of purpose.
#CorpusChristi #RICTT

[RIC @RIC_TT]

RIC's Quarterly Complaints Report - 1st Quarter 2026. Please contact us if you are dissatisfied with the outcome of your complaints with your water or electricity service providers (WASA or T&TEC).
☎️ Call us
Toll Free - 800-4RIC (4742)
[phone]
[phone]
[phone]
[phone]
📧 Email: [email protected]
⚠️ Remember:
You must first contact your service provider (WASA or T&TEC) to give them the opportunity to resolve the issue. If it remains unresolved, we’re here to help!
You can also:
WhatsApp (MESSAGES ONLY) @ 776-0256! 📱
Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm.
#ProtectingYOURInterests I #utilityregulation I #regulation I #customerservice I #complaintsreport

[RIC @RIC_TT]

📢 We’re coming to Siparia!
The Regulated Industries Commission (RIC) invites you to our next outreach event.
📍 Location: Siparia Borough Corporation – Plaza Siparia Conference Hall, Upstairs Siparia Market Facility, High Street, Siparia
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Thursday 23rd April 2026
📌Customers are advised to bring a copy of all supporting
documents relevant to your complaint
#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights

[RIC @RIC_TT]

✅𝐖𝐡𝐚𝐭 𝐭𝐲𝐩𝐞𝐬 𝐨𝐟 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐜𝐚𝐧 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐡𝐞𝐥𝐩 𝐭𝐨 𝐫𝐞𝐬𝐨𝐥𝐯𝐞?

If your Service Provider (WASA or T&TEC) fails to resolve the problem, or if you are not satisfied with the action the Service Provider has taken, you can contact the RIC for further assistance in resolving your complaint.

❗️ 𝐏𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞 𝐑𝐈𝐂 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐭𝐡𝐚𝐭 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐟𝐢𝐫𝐬𝐭 𝐟𝐢𝐥𝐞𝐝 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐏𝐫𝐨𝐯𝐢𝐝𝐞𝐫 (𝐖𝐀𝐒𝐀 𝐨𝐫 𝐓&𝐓𝐄𝐂).

#RICTT I #ProtectingYourInterest I #Complaints

[RIC @RIC_TT]

#HappeningNow

The newly appointed Board of Commissioners of the Regulated Industries Commission (RIC) is currently meeting with the RIC's Management Team at the Commission’s office on Queen Janelle Commissiong Street, Port of Spain.

The Board is led by Chairman, Ms. Nisha Persad, and Deputy Chairman, Mrs. Tamara Dewan-Roopansingh, along with Commissioners Ms. Aruna Beharrylall, Ms. Neha Maharaj, and Ms. Genevieve Thompson.

The RIC is pleased to welcome its new Board and looks forward with great anticipation to the important work ahead, as the Board begins its term guiding the Commission in delivering fair, transparent and effective utility regulation in the interest of all citizens of Trinidad and Tobago.

#RICTT #ProtectingYourInterests

[RIC @RIC_TT]

📣 Customer Outreach Session – Join Us!

WASA & T&TEC customers, join us for an upcoming Customer Outreach Session hosted by the Regulated Industries Commission (RIC)!

📅 Thursday 23rd April 2026
🕙 10AM–2PM
📍 Siparia Borough Corporation – Plaza Siparia
Conference Hall

Take advantage of this opportunity to:

✅ Learn about the role of the RIC
✅ Lodge complaints related to WASA or T&TEC
✅ Get information on your consumer rights and utility regulations
✅ Ask questions and speak directly with RIC representatives

📌 Reminder: Please bring copies of all supporting documents related to your complaint.

#RICOutreach #RICTT #CustomerCare #ConsumerRights

[RIC @RIC_TT]

📢 RIC is coming to your community!

This is your opportunity to:

✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility regulations
✅ Ask questions and engage directly with RIC representatives

📍 Siparia – April 23
📍 Point Fortin – May 23
📍 San Fernando – June 12
📍 La Horquetta – July 18

🌐 https://t.co/jNIrlPGPQk | ☎️ 800-4RIC (4742)

#RICTT #CommunityOutreach #ProtectingYourInterests

[RIC @RIC_TT]

✅𝐑𝐄𝐌𝐈𝐍𝐃𝐄𝐑📣 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – 𝐘𝐨𝐮'𝐫𝐞 𝐈𝐧𝐯𝐢𝐭𝐞𝐝! 🗓️

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session tomorrow 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲 𝟏𝟏𝐭𝐡 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔 at the 𝐒𝐚𝐧𝐠𝐫𝐞 𝐆𝐫𝐚𝐧𝐝𝐞 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 - 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧'𝐬 𝐂𝐡𝐚𝐦𝐛𝐞𝐫 𝐇𝐚𝐥𝐥 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Sangre Grande Regional Corporation - Corporation's Chamber Hall, Corner Eastern Main Road and Ramdass Street, Sangre Grande

🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Wednesday 11th March 2026

This is your opportunity to:
✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility regulations
✅ Ask questions and engage directly with RIC representatives

📌Customers are advised to bring a copy of all supporting
documents relevant to your complaint

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #TrinidadAndTobago

[RIC @RIC_TT]

Sangre Grande — We’re coming to you this Wednesday!

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲 𝟏𝟏𝐭𝐡 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔 at the 𝐒𝐚𝐧𝐠𝐫𝐞 𝐆𝐫𝐚𝐧𝐝𝐞 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Sangre Grande Regional Corporation
Corporation's Chamber Hall
Corner of Eastern Main Road and Ramdass Street

🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Wednesday 11th March 2026

📌Customers are advised to bring a copy of all supporting
documents relevant to your complaint.

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #trinidadandtobago

[RIC @RIC_TT]

📣 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – 𝐘𝐨𝐮'𝐫𝐞 𝐈𝐧𝐯𝐢𝐭𝐞𝐝! 🗓️

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲 𝟏𝟏𝐭𝐡 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔 at the 𝐒𝐚𝐧𝐠𝐫𝐞 𝐆𝐫𝐚𝐧𝐝𝐞 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 - 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧'𝐬 𝐂𝐡𝐚𝐦𝐛𝐞𝐫 𝐇𝐚𝐥𝐥 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Sangre Grande Regional Corporation - Corporation's Chamber Hall,
Corner Eastern Main Road and Ramdass Street, Sangre Grande
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Wednesday 11th March 2026

This is your opportunity to:
✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility regulations
✅ Ask questions and engage directly with RIC representatives

📌Customers are advised to bring a copy of all supporting documents relevant to your complaint

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #TrinidadAndTobago

[RIC @RIC_TT]

NOTICE: OFFICE CLOSURE 👇

Please be advised that the office of the Regulated Industries Commission located at #88 Queen Janelle Commissiong Street, P.O.S will be closed on the following days:

Monday 16th & Tuesday 17th February, 2026 (Carnival Monday & Tuesday)

Normal office hours will resume on Wednesday 18th February, 2026

We apologise for any inconvenience caused.

#ProtectingYOURInterests #RICTT

[RIC @RIC_TT]

📣 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – 𝐘𝐨𝐮'𝐫𝐞 𝐈𝐧𝐯𝐢𝐭𝐞𝐝! 🗓️

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐖𝐞𝐝𝐧𝐞𝐬𝐝𝐚𝐲 𝟏𝟏𝐭𝐡 𝐌𝐚𝐫𝐜𝐡 𝟐𝟎𝟐𝟔 at the 𝐒𝐚𝐧𝐠𝐫𝐞 𝐆𝐫𝐚𝐧𝐝𝐞 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 - 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧'𝐬 𝐂𝐡𝐚𝐦𝐛𝐞𝐫 𝐇𝐚𝐥𝐥 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Sangre Grande Regional Corporation - Corporation's Chamber Hall, Corner Eastern Main Road and Ramdass Street, Sangre Grande
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Wednesday 11th March 2026

This is your opportunity to:
✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility regulations
✅ Ask questions and engage directly with RIC representatives

📌Customers are advised to bring a copy of all supporting
documents relevant to your complaint
#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #TrinidadAndTobago

[RIC @RIC_TT]

📌REMINDER🚨📌

📣 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – 𝐘𝐨𝐮'𝐫𝐞 𝐈𝐧𝐯𝐢𝐭𝐞𝐝! 🗓️

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲, 𝟐𝟗𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟔 at the 𝐏𝐫𝐢𝐧𝐜𝐞𝐬 𝐓𝐨𝐰𝐧 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Princes Town Regional Corporation
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Thursday 29th January 2026

This is your opportunity to:
✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility
regulations
✅ Ask questions and engage directly with RIC
representatives

📌Customers are advised to bring a copy of all supporting documents relevant to your complaint

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #TrinidadAndTobago

[RIC @RIC_TT]

Princes Town — We’re coming to you this Thursday!

WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲 𝟐𝟗𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟔 at the 𝐏𝐫𝐢𝐧𝐜𝐞𝐬 𝐓𝐨𝐰𝐧 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Princes Town Regional Corporation
Hosein's Building, High Street
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Thursday 29th January 2026

📌Customers are advised to bring a copy of all supporting documents relevant to your complaint.

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #trinidadandtobago

[RIC @RIC_TT]

RIC's Quarterly Complaints Report - 4th Quarter 2025. Please contact us if you are dissatisfied with the outcome of your complaints with your water or electricity service providers (WASA or T&TEC).

☎️ Call us
Toll Free - 800-4RIC (4742)
[phone]
[phone]
[phone]
[phone]
📧 Email: [email protected]

⚠️ Remember:
You must first contact your service provider (WASA or T&TEC) to give them the opportunity to resolve the issue. If it remains unresolved, we’re here to help!

You can also:
WhatsApp (MESSAGES ONLY) @ 776-0256! 📱
Our Customer Service Officers will be available from Monday - Friday 8:00am - 4:00pm.

#ProtectingYOURInterests I #utilityregulation I #regulation I #customerservice I #complaintsreport

[RIC @RIC_TT]

✅ Who to contact first?

If you have a complaint, you must first contact the Service Provider (T&TEC/WASA) and give them the opportunity to resolve the problem.

At the RIC, we believe that informed consumers are empowered consumers.

#RICPublicEducation #RICTT #ConsumerAwareness #UtilityRegulation #EmpoweringConsumers

[RIC @RIC_TT]

📌REMINDER🚨📌

📣 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐎𝐮𝐭𝐫𝐞𝐚𝐜𝐡 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 – 𝐘𝐨𝐮'𝐫𝐞 𝐈𝐧𝐯𝐢𝐭𝐞𝐝! 🗓️
WASA and T&TEC customers, the Regulated Industries Commission (RIC) will be hosting a Customer Outreach Session on 𝐓𝐡𝐮𝐫𝐬𝐝𝐚𝐲, 𝟐𝟗𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟔 at the 𝐏𝐫𝐢𝐧𝐜𝐞𝐬 𝐓𝐨𝐰𝐧 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐢𝐨𝐧 from 𝟏𝟎:𝟎𝟎 𝐀𝐌 𝐭𝐨 𝟐:𝟎𝟎 𝐏𝐌.

📍 Location: Princes Town Regional Corporation
🕙 Time: 10:00 AM – 2:00 PM
📅 Date: Thursday 29th January 2026

This is your opportunity to:
✅ Learn more about the role of the RIC
✅ Lodge your complaints related to WASA or T&TEC
✅ Get information on consumer rights and utility
regulations
✅ Ask questions and engage directly with RIC
representatives

📌Customers are advised to bring a copy of all supporting documents relevant to your complaint.

#RICOutreach #RICTT #CustomerCare #PublicEngagement #ConsumerRights #TrinidadAndTobago