Runkeeper Support

Tell the @Runkeeper Support Team what troubles you, we're here to help M-F, 9AM-5PM ET.

[Runkeeper Support @RKSupport]

Need more than 140 characters? No problem, we're chatty too! Submit all the juicy details here: https://t.co/h7aVSLCSX5

[Runkeeper Support @RKSupport]

@JaydenLawson @Runkeeper @ASICSamerica Hi there! Can you please send us a direct message or email [email protected] with more information? We will need the email address associated with your account to look into things further. Speak soon!

[Runkeeper Support @RKSupport]

@malteseporto Hi Fernando, thank you for letting us know! Can you please send us a direct message so that we can look into this further? If the issue persists, please let us know. If it has resolved, please also let us know so we can confirm that a fix our team implemented helped fix the is...

[Runkeeper Support @RKSupport]

@Greyson2020 Hey Greyson! Thanks for reaching out about this. Can you please send us an email to [email protected] so we can look into this further? We are happy to assist :)  Talk soon.

[Runkeeper Support @RKSupport]

@AmolTheAnalyst @Runkeeper The up-to-date price for Runkeeper annually is 3400INR. We are working with our team and third parties to correct this discrepancy moving forward, and thank you for bringing this to our attention. Please don't hesitate to reach out to our support team if you have more concerns.

[Runkeeper Support @RKSupport]

@AmolTheAnalyst @Runkeeper Thank you for your feedback. It is not our intent to deceive customers in this way. There are limitations when updating the price in the store/console, and this price shown is outdated.

[Runkeeper Support @RKSupport]

@TheDMLab We'd be happy to look into this. Can you share more detail as to what is unreliable? Are there specific activities that start/end without taking action? If you can also share the email address that you use for your account, this will allow us to loop into your account further.

[Runkeeper Support @RKSupport]

@jimmyd108 Hi there, 

No apology necessary! If anything else ever comes up don't hesitate to reach out.

[Runkeeper Support @RKSupport]

@JohnBostonRowe Hey John! This should now be resolved. If your activities still aren't syncing send us a DM or email [email protected] so we can take a closer look at your account!

[Runkeeper Support @RKSupport]

@jimmyd108 Uh oh! Try reinstalling - follow these steps for iPhone: https://t.co/gmJ49xwScz, and these for Android: https://t.co/0tBkYyvls0!

[Runkeeper Support @RKSupport]

@clairegaygs you can check the day your week is starting in ME tab, gear, profile settings and see the last option there, if you week starts on Sunday or Monday and you can change the information there. 

Let us know if this helps.
Thank you

[Runkeeper Support @RKSupport]

@virginiedu78 Hi Virginie, 

Thank you for reaching out!

Could you please send an email to us at [email protected] and tell us if you have an Android device or an Iphone and your email, so we can investigate this further for you?

Thank you!

[Runkeeper Support @RKSupport]

@Tario70 Hey there,

Thanks for reaching out to Runkeeper Support, and sorry for the trouble here! I'd suggest trying to log out then log back into the app. This will force your app to re-sync with our servers, and hopefully, you should see that your data is displaying properly.

[Runkeeper Support @RKSupport]

@talpostal Great! Just write to us if you need any other assistance. Have a great day!

[Runkeeper Support @RKSupport]

@talpostal Did you try to update your app? 

If you still having issues, please write to us at [email protected], we are more than happy to help!

[Runkeeper Support @RKSupport]

@GACheesehead Our team would be happy to help look into this issue for you. Please send an email to [email protected] and we will respond as soon as possible. Thank you in advance!

[Runkeeper Support @RKSupport]

@GACheesehead Hi there,

Thank you for your patience while the team investigated the crash you were experiencing when launching a custom workout.

Could you please open your custom workout and let us know if you have Repeat: Until I stop my activity selected? If so, we recommend select a sp...

[Runkeeper Support @RKSupport]

@CarlJTonander Hey there! Thanks for flagging, this should now be resolved! Send us a DM with the email associated with your account if the issue persists and we can investigate further.

[Runkeeper Support @RKSupport]

@ORLobsessed Our team would be happy to help look into this for you. Please send an email to [email protected]. Thank you in advance! We look forward to hearing from you.

[Runkeeper Support @RKSupport]

@Mark_Bennett01 @GarminUK @Runkeeper Hey there! You should see your Garmin activities syncing as expected again. If the issue persists please DM us the email associated with your account and we can investigate further.

[Runkeeper Support @RKSupport]

@Rach_Blair Hey there! You should see your Garmin activities syncing as expected again. If the issue persists please DM us the email associated with your account and we can investigate further.