Richard Loberas

Director, Strategic Accounts for Aspect Software, ASEAN region. These are my personal views

[Alvaria APAC @alvaria_apac]

This holiday season we’re grateful for our customers, partners and the Spirit of Community … today and every day. With loads of joy and love, we share what giving means to @AspectSoftware employees around the world. Happy Holidays! #christmas https://t.co/IE4AcYGhKe

[Alvaria APAC @alvaria_apac]

Become a #CX Superhero! Find out what drives #CX to the next level through @AspectSoftware research findings compiled over 1000+ companies. #Customerexperience #wfm #omnichannel #selfservice #contactcenter Download E-book here https://t.co/IQjIMtLJ0f

[Richard Loberas @RLoberas]

@Aspectsoftware gets recognized for its reputation of delivering excellent customer care, most complete #contactcenter portfolio in the industry and commitment to #technology innovation. #CX #Customerexperience #WFM #CXEX https://t.co/rnBw6Yyg4P

[Richard Loberas @RLoberas]

For customers, real experiences – whether physical or digital – are still just as emotive and memorable as ever. An interesting read validating why #CustomerExperience isn't a thing but a feeling. #CX #CXEX Read here:- https://t.co/dpeAyaowva

[Alvaria APAC @alvaria_apac]

The ROI companies hoped to realize with #AI, #IoT, and #bigdata analytics is starting to become more palpable. Here are 3 things to consider before taking on digital transformation #CX #CXEX Read Here:- https://t.co/pnCUn8B1cB

[Richard Loberas @RLoberas]

As customer expectations are rising slowly but steadily, firms are under pressure to radically improve #CX they offer. Let's look at three key takeaways from @forrester 2019 #CX predictions. #CXEX #customerexperience #contactcenter Read Here:- https://t.co/29TiC5I1ny

[Alvaria APAC @alvaria_apac]

See how Aspect's suite of interaction management & #workforceoptimization technology enabled @unionbankph to complete their digital transformation while elevating their #customerexperience delivery. #CX #CXEX Read @AspectSoftware case study here:- https://t.co/f2G7bnEA23

[Alvaria APAC @alvaria_apac]

@Aspect_APAC @krish_A shares his views on what cloud-computing actually means & how it enables you to chart your unique #cloud journey and reap all the benefits that it has to offer. #CX #CXEX #contactcenter https://t.co/CMIYJKF05X

[Richard Loberas @RLoberas]

Twin recognition for @Aspect_APAC at @FrostSullivanAP Best Practices Awards 2018. The dedication and commitment to elevate the customer engagement is recognized by @FrostSullivanAP #CX #CXEX #customerexperience #contactcenter. Read Here: https://t.co/DJ2QWPYLTC

[Richard Loberas @RLoberas]

An interesting read underlining the reasons why only the customer can decide what matters in customer service & #customerexperience #CX #CXEX Read Here:-
https://t.co/X2XEZXsBNz

[Alvaria APAC @alvaria_apac]

Twin Recognition for @Aspect_APAC at @FrostSullivanAP Best Practices Awards 2018. Encouraging to be recognised once again for displaying excellence in helping companies to create superior experiences for their customers & employees. #CX #CXEX #contactcenter #award

[Alvaria APAC @alvaria_apac]

What are the best #CX practices organisations must follow while Elevating Customer Engagement in the Digital Era? Download an insightful @FrostSullivanAP whitepaper commissioned by @Aspect_APAC for answers! #customerexperience #CXEX Click Here:- https://t.co/MdQ1trZsit

[Richard Loberas @RLoberas]

Check out this article which reveals the 3 top take aways from Microsoft Research’s "2018 Global State of Customer Service Report." #CX #CXEX #customerexperience Click Here:- https://t.co/VLaPXx96Ro

[Alvaria APAC @alvaria_apac]

Only under 10% of customers in Asia-Pacific believe business consistently meet their expectations. Download an insightful @FrostSullivanAP whitepaper commisioned by @Aspect_APAC presenting the level of #omnichannel integration in Asia-Pacific Click Here:-
https://t.co/pYo8E2F77G

[Richard Loberas @RLoberas]

Disruptive technologies like #AI #chatbots hold the promise to simplify work, helping businesses deliver the same highly targeted and personalized #customerexperience that top-performing human reps can. Read Here:- https://t.co/iIUeeHjbbp

[Richard Loberas @RLoberas]

According to research, an impressive 56 % of industry experts say using new interview tools is extremely important, & 35 % say the same about #AI Read why consumers and job seekers might just be nicer to a #chatbot than their fellow humans. #CXEX #WFM
https://t.co/WizcJWKHbd

[Alvaria APAC @alvaria_apac]

Connected customers are able to access, create & share information anytime, allowing them to dictate the terms of their experiential journey with brands. Download an insightful @FrostSullivanAP whitepaper commissioned by @Aspect_APAC Click Here:- https://t.co/jSw6qih9sn

[Alvaria APAC @alvaria_apac]

78% of APAC organizations recognize customer lifetime value as the most significant business benefit delivered by #CX Download an insightful @FrostSullivanAP whitepaper commissioned by @Aspect_APAC portraying business benefits of #CX Click Here to Read:- https://t.co/3j7kMJwjdR

[Richard Loberas @RLoberas]

@AspectSoftware #WFM named a leader in the @G2Crowd #ContactCenter Workforce Grid. #Workforcemanagement #CX #CXEX Check out the reviews here:-
https://t.co/0Q8fZb8o5d

[Richard Loberas @RLoberas]

While there are many channels available to effectively solve customer problems, it’s important to not forget the old customer service standby: the phone. #CX #Contactcenter #CXEX An interesting read :- https://t.co/JDpBCQyegh