Rachel MurphyRutland

MBA from Imperial College Business l former Co-founder of Garcon Wines l Passionate about scaling SMEs (and an occasional tax professional)

[Rachel MurphyRutland @RMRimperial]

@British_Airways And although I have not been able to make use of the points before my next flight (One World, not @British_Airways incidentally) and the existing ones have expired during the delay, there is no compensation offered. As noted previously, the whole thing is essentially a scam

[Rachel MurphyRutland @RMRimperial]

@British_Airways And so it continues … a new claim has been submitted and all they’ve said is “it takes time” - surely 2 months is too long @British_Airways

[Rachel MurphyRutland @RMRimperial]

@British_Airways Nothing happened except the virtual assistant replied …

[Rachel MurphyRutland @RMRimperial]

@British_Airways @Rich_Hillier I emailed on 2 Feb and still no update except to lose all the tier points I had already collected - maybe that’s the plan - delay recognition for long enough to not allow accumulation

[Rachel MurphyRutland @RMRimperial]

@hostelworld I made a booking and the T&Cs from the hostel said it was fully refundable but apparently it wasn't and they said I should speak with you - please can you help me do that - the app goes directly to the hostel only. Thanks

[Rachel MurphyRutland @RMRimperial]

@SW_Help there are two Alton trains awaiting a train driver and one is about to arrive - how do we know which train he will get on?!!

[Rachel MurphyRutland @RMRimperial]

@SW_Help what is the next train that will leave pls - not the next one scheduled because they are all late

[Rachel MurphyRutland @RMRimperial]

@SW_Help @2Razzer95 I don’t think you understand but trains are leaving empty because they are not announced - it is incredibly frustrating

[Rachel MurphyRutland @RMRimperial]

@SW_Help @chrismep1 Where from?!

[Rachel MurphyRutland @RMRimperial]

@SW_Help @Peter9588 Nope that’s going to Weymouth

[Rachel MurphyRutland @RMRimperial]

@SW_Help @Peter9588 Which platform is this?!!

[Rachel MurphyRutland @RMRimperial]

Have they decided anything?

[Rachel MurphyRutland @RMRimperial]

@surreycricket is the match going ahead given the weather pls?

[Rachel MurphyRutland @RMRimperial]

You already have this info from the last time @boltapp

[Rachel MurphyRutland @RMRimperial]

I need some help, how can a complaint be escalated when the customer service department just hangs up the call @boltapp and all the chat conversation just goes unanswered?

[Rachel MurphyRutland @RMRimperial]

@surreycricket What about now?! It’s raining hard in Paddington!

[Rachel MurphyRutland @RMRimperial]

The same thing has happened again - you consider the matter to be closed however I do not consider there to be a satisfactory resolution - how do we resolve this?

[Rachel MurphyRutland @RMRimperial]

@Ryanair paid €55 for missing online checkin by 4 mins but then the miserable cow went for the “does your bag fit under the seat” … I mean why would you do that?! It fitted so all gd but why would you kick a poor sunburnt, still-wearing-a-bikini, sandy toes person after €55?!