Rachael Misstear

Journo, Voice Artist. PR. Mumma. Previous: Multimedia Editor for Trinity Mirror/WalesOnline/ Western Mail [email protected] Instagram: misstearrach

[Rachael Misstear @RMisstear]

Awesome, charming, witty AND Olympic greats @ColinJackson @jamiebaulch @Daley_thompson thompson #LynnDavies

[Rachael Misstear @RMisstear]

@insurancebysaga not great to take 9 days to make a decision on whether to write off a car! 74- year old 15 miles from civilisation without transport! Pull your finger out!! #customerhelp #customerservice #saga #countrylife

[Rachael Misstear @RMisstear]

@rickygervais past life as a boatbuilder?

[Rachael Misstear @RMisstear]

Shout out to @DwrCymru whose customer service has been absolutely fantastic! As water companies go, we have the best #welshwater #customerService

[Rachael Misstear @RMisstear]

@trans_portfl How totally embarrassing - POSTING a 43 page COLOUR document to dispute a low emission zone charge appeal.
It is disgusting that you pretend to care about the environment! #environment #Hypocrisy #TransportforLondon #lowemissionszone

[Rachael Misstear @RMisstear]

Absolutely blown away by @FatFace customer service! Even responded to an email on New Year’s Day!
Special shout out to lovely Bibi, who is helping fix an issue. This kind of service makes customers come back. Thank you 🙏🏻❤️ #fatface #CustomerSatisfaction #CustomerCare #win

[Rachael Misstear @RMisstear]

Move over Christmas - we are all ready for Easter @Morrisons #SeasonsGreetings

[Rachael Misstear @RMisstear]

@jaysta1979 @YodelOnline I’m sick of complaining about things 😩

[Rachael Misstear @RMisstear]

@YodelOnline have a parcel marked as delivered to Store… Store has no parcel. message came in at 8am to say it had been delivered. Store does not open until 9am. No one available on chat. Please Help!!!

[Rachael Misstear @RMisstear]

@JaneFallon Penblwydd hapus! Happy birthday. 🎈

[Rachael Misstear @RMisstear]

I’ve been using Twitter to complain a lot recently. Booooooo!
Now time for some positivity and gratitude. Here’s something to smile about #dog #Gratitude

[Rachael Misstear @RMisstear]

@insurancebysaga hello! My mum has been waiting for you to contact her for 24 hours after the roof came off her property! You claim you can’t find her account details. She has them on her app with you and is insured until February 25.

[Rachael Misstear @RMisstear]

@vintedUK really disappointed. Alerted you that an item I bought was not the size advertised. The seller offered me a refund but told me I needed to contact you.

I did and you failed to respond in time and now you’re saying you cannot compensate.

[Rachael Misstear @RMisstear]

Update for those who are interested: Right-io paid my court claim in full before attending court

[Rachael Misstear @RMisstear]

@bt_uk Thanks for your reply! I realise this is a problem for other customers… I have returned a hub & thankfully have a receipt for postage 🙏🏻 it’s just annoying that there are repeat warnings about being charged £50 I’m not chasing BT -I’ve done my bit.

[Rachael Misstear @RMisstear]

@bt_uk this needs to be sorted out! It’s annoying that you cannot even email anyone in customer service.
Only option is a 10 minutes wait time online. I’ve fulfilled my part of the agreement. Can you please upgrade your service! Defunct item returned!

[Rachael Misstear @RMisstear]

@CarmsCouncil Will do! Unfortunately this is happening quite often. The main bin from the park has been removed — which is *ridiculous* — so responsible people with dogs there go to that bin, which is often overflowing 😬

[Rachael Misstear @RMisstear]

@CarmsCouncil please can you come and empty the bins… Several dog walkers have complained to me about this today! You have removed the bins from the nearby park!

[Cyngor Sir Gâr @CarmsCouncil]

@RMisstear Hi Rachel, please report via this to get the bin emptied link https://t.co/a15hFnsu6P Thank you

[Rachael Misstear @RMisstear]

@hm Just wanted to say a massive thanks to the customer service team at H&M.
When you get a response within minutes — and staff are so helpful, it really gives you confidence to want to go back again! Thank you so much 🙏🏻 #CustomerExperience #CustomerService #excellence

[Rachael Misstear @RMisstear]

@_rightio it’s a shame you won’t pay this compensation, after previously agreeing to - your Plumber set fire to our shower unit!!