Jay Huh

[Jay Huh @ROK1175]

@VerizonSupport I am following! You can DM me, I'm about had it with you guys...Im still on the phone on hold listening to your horrible music in background. Time on call: 1 hour 25 minutes.

[Jay Huh @ROK1175]

Verizon better make this right! Haven't been able to work consistently because of my spotty internet service. Supposed to have gig speed... #verizon #verizonfios #12yrcustomer #wastedover12hrssupport

[Jay Huh @ROK1175]

@VerizonSupport As I already stated I am following @VerizonSupport.

[Jay Huh @ROK1175]

Verizon doesn't want to resolve service issues and keeps giving you runaround. Now my TV and internet both down! Tech was even at my house, Verizon needs to pay me back for the paid services I did not get! #verizon #verizonfios #12yrcustomer #wantmymoneyback

[Jay Huh @ROK1175]

@VerizonSupport I am beyond upset! Once again on the phone on hold for over an hour and tech was out earlier. My TV is now NOT working along with my internet!!!
This is pitiful and quite sad! Paying for premium service getting junk.
#verizon #verizonfios #horriblecustomerservice

[Jay Huh @ROK1175]

@VerizonSupport Just now...

[Jay Huh @ROK1175]

@VerizonSupport A tech is scheduled to come out tomorrow so that he/she can tell me what we already know. What is Verizon going to do to make it right? I haven't been getting the service I've been paying for for well over couple months. Been getting worse than dial-up, should be getting min 150.

[Jay Huh @ROK1175]

@VerizonSupport There are not outages. After about well over 12hrs on the phone and DMs service coming into my house is showing gig speeds. All of the touble shooting points to router and wifi extender that I need to buy in order for my service to work properly.? Why am I paying for service?

[Jay Huh @ROK1175]

@VerizonSupport Ok I was following VerizonFios. I am now following Verizon Support.

[Jay Huh @ROK1175]

Really Verizon FIOS?! I'm not getting the service I'm paying for and now they are telling me that equipment is the customers responsibility. I will need to buy new equipment in order for my service to work properly!!! WTH!!! #verizon #verizonfios #12yrcustomer #verizondontcare

[Jay Huh @ROK1175]

@verizonfios Gonna have to explain how I am supposed to open a direct message conversation with you.

[Jay Huh @ROK1175]

@verizonfios

[Jay Huh @ROK1175]

@verizonfios My wifi is not even connected to my device because no signal and here is a screen shot of speed test from the link you sent me. No where close to the gig speed upgrade. Its worse than the 150/150 I had before upgrade.

[Jay Huh @ROK1175]

@verizonfios My next door neighbor had same issues and it was resolved after you guys provided him with new current equipment at no charge. Hes had Fios service just as long as I did. We both got our service at the same time 12yrs ago when we bought our homes.

[Jay Huh @ROK1175]

@verizonfios Had me bounced around from sales to tech to sales. End result a supervisor tells me that I am responsible for my Verizon equipment and I would have to buy new equipment in order for my service to work properly. Really sad getting this treatment after being 12yr customer.

[Jay Huh @ROK1175]

@verizonfios Believe it or not I went through all the troubleshooting. I was on the phone with you guys for about 7hrs two days ago and 2hrs yesterday. Even right now I don't have internet. I've rebooted my router now its stopped working. I can't work and I've lost everything I've worked on.