Robert Mol

Strategist in Enterprise Technology turned Entreprenuer in Data Analytics & AI. Driving next level customer intelligence at #Bluprintx

[Robert Mol @RPMol]

@chgroenhuijsen Alsjeblieft Groenhuijsen probeer Musk’s success maar eens te evenaren ipv te oordelen!

[Robert Mol @RPMol]

I don’t believe I was ever going to use Twitter again to ask a business like @salesforce or @tableau if anyone in customer services cares that a license renewal has so far taken 48 hours and still is resolved? All the while my analytics business’ reputation is rained. @Benioff

[Robert Mol @RPMol]

@bbcradio5 #dutchcourage KNVB will not allow Van Dijk to wear the OneLove-band in fear FIFA fines!?
https://t.co/fuZ8uZCZ5c

[Robert Mol @RPMol]

Thank you @AudiUK that is the first sensible response from anyone at Audi or @SytnerAudi for that matter! I have forwarded my email sent to Andrew Doyle to the below email address. @AudiUKCare @AudiOfficial

[Audi UK @AudiUK]

@RPMol @AudiUKCare @Audicustomer @AudiOfficial Hi @RPMol. We would like to apologise for the inconvenience this has caused you and your wife. Kindly send us a email with a copy of your complaint, full name, vehicle registration or VIN to our email at [email protected] in order for us to best assist you further.

[Robert Mol @RPMol]

Why would a #customer with concerns ever want to reach out to a social media team? This should be an immediate alert for your team of a customer’s dismay with your product and service. I will wait for a response from Andrew Doyle. @AudiOfficial @AudiUKCare

[Audi @AudiOfficial]

@RPMol We here from the social media team, can only try offering you the right support, if you reach out for us in a DM with your personal details to your concern. We look forward to investigate your case further!

[Robert Mol @RPMol]

And what help exactly would a DM provide me @AudiOfficial @AudiUKCare! Would you be able to solve car failures such as these? Would you be able to help with the incompetent customer support from @SytnerAudi ?

[Audi @AudiOfficial]

@RPMol Please do send us a DM if you are still in need further of assistance to this.

[Robert Mol @RPMol]

Thank you @Clechuck! This more like “Rückgang durch Technik” Having had two brand new Q7 both with critical failure issues within two years. And the worse thinks @SytnerAudi complete lack of customer care! @AudiUKCare @AudiOfficial

[Captain Lechuck  @Clechuck]

@RPMol @AudiOfficial @AudiUKCare Reminds me the Q5 I once had. What a tragedy of a car.

[Robert Mol @RPMol]

Our second #Audi Q7 55 TSFI of just two years old has had engine failures, driver assist failures, software issues, and now gearbox failure, steering failure, and suspension failure warnings.
Does anyone know our #legal rights to terminate our lease? @AudiOfficial @AudiUKCare

[Audi @AudiOfficial]

@RPMol In case of a present breakdown, please contact your local Audi roadside assistance at 0800 699 999. For further support, feel free to contact us via DM. Furthermore, we want to draw your attention to the fact that previous respondents are in no way affiliated with Audi.

[Robert Mol @RPMol]

Has any ever experienced #Audi roadside assistance? No assessment done and my wife had to explain to recovery driver how to power up the #Q7! That’s how much @AudiUKCare about you as a customer @AudiOfficial

[Audi @AudiOfficial]

@RPMol In case of a present breakdown, please contact your local Audi roadside assistance at 0800 699 999. For further support, feel free to contact us via DM. Furthermore, we want to draw your attention to the fact that previous respondents are in no way affiliated with Audi.

[Robert Mol @RPMol]

My wife called local #Audi roadside assistance, their ETA….3 HOURS! And worse when they did arrive they didn’t even know how to move the #Q7 which was DEAD on the street. Audi you are such a disappointment. @AudiUKCare

[Audi @AudiOfficial]

@RPMol In case of a present breakdown, please contact your local Audi roadside assistance at 0800 699 999. For further support, feel free to contact us via DM. Furthermore, we want to draw your attention to the fact that previous respondents are in no way affiliated with Audi.

[Robert Mol @RPMol]

What I wish is for some genuine #CustomerSupport from you! This is our second #Q7 with major issues! My wife is sitting in a dead #Audi Q7 and can’t even close the #window. This car is under warranty but you may as well scrap it. @MercedesBenz

[Audi @AudiOfficial]

@RPMol We are sorry to read about this. If you wish further support, please send us a DM.

[Robert Mol @RPMol]

Is that really the best response I can expect from a supposedly reputable global brand like #Audi?? I am genuinely shocked about the lack of #care in @AudiUKCare

[Audi Customer UK @Audicustomer]

@RPMol @AudiUKCare @AudiUK @AudiOfficial Sorry to read this Robert I hope your wife gets home safe

[Robert Mol @RPMol]

I stopped using #twitter as a means to complain but the sheer lack of #CustomerCare by @AudiUKCare @AudiUK make this the only option! #Slough_Audi

[Robert Mol @RPMol]

@AudiUKCare @AudiUK @Audicustomer @AudiOfficial For the second time I’m absolutely fuming by #SloughAudi incompetence letting my wife leave with our #Q7 which had a critical issue notification. She is now stuck on a road blocking traffic in #Beaconsfield and no help offered!

[Robert Mol @RPMol]

@AudiUKCare @AudiUK @Audicustomer @AudiOfficial For the second time I’m absolutely fuming by #SloughAudi incompetence letting my wife leave with our #Q7 which had a critical issue notification. She is now stuck on a road blocking traffic in #Beaconsfield and no help offered!

[Robert Mol @RPMol]

This will be our very last #Audi ever! The customer service is appalling. What the hell @AudiUKCare @AudiOfficial @AudiUK ???

[Robert Mol @RPMol]

@AudiUKCare @AudiUK @Audicustomer @AudiOfficial For the second time I’m absolutely fuming by #SloughAudi incompetence letting my wife leave with our #Q7 which had a critical issue notification. She is now stuck on a road blocking traffic in #Beaconsfield and no help offered!

[Robert Mol @RPMol]

@AudiUKCare @AudiUK @Audicustomer @AudiOfficial For the second time I’m absolutely fuming by #SloughAudi incompetence letting my wife leave with our #Q7 which had a critical issue notification. She is now stuck on a road blocking traffic in #Beaconsfield and no help offered!

[Jack van Lieshout @CMJackOss]

Goed nieuws voor de winkelstraten in Nederland en natuurlijk specifiek die in Oss! #TrefhetinOss #centrumoss

[Paddy Cosgrave @paddycosgrave]

A restaurant owner was tweeting about a “staffing crisis”, so I looked at their latest company accounts. Big cash reserve, plus combined profit and directors remuneration of €218,000

Draw your own conclusions

[Robert Mol @RPMol]

Just posted a photo @ Oss, Nederlands https://t.co/v1AsG3J3C9

[Robert Mol @RPMol]

Het feest gaat door 🎉! Pak deze #Deal op de #dealokal App voor de nieuwste #Osse Emblemen #trefhetinoss #osscentrum Download de App voor alle top deals! #winkeliers @ Oss, Nederlands https://t.co/CdjBwDyIRF