Robert Spector

Robert Spector Consulting: the world’s authority on customer service excellence and @TheNordstromWay. Tweets by RSC team.
[email protected] #custserv

[Robert Spector @RSConsults]

smart read-
New Research: You're Doing Customer Experience Innovation Wrong - Kerry Bodine - Harvard Business Review http://t.co/JZ1fL3X37Z

[Robert Spector @RSConsults]

Study: Retailers are ill-equipped to deliver omnichannel experience | http://t.co/5bi1tpCtlJ http://t.co/JBPHWqmD80

[Robert Spector @RSConsults]

Customer Experience Is Now The 5th Marketing 'P' ... And Other Top CMO Insights - Forbes http://t.co/emuecXDlhi

[Robert Spector @RSConsults]

Always ignore headlines containing modal verb “may.” The story is meaningless. If something may happen, it just as likely may not happen.

[Robert Spector @RSConsults]

Increasing # of parent-child combos buying franchises. Mom & Pop Store American Dream still lives in the hearts of the daring and diligent.

[Robert Spector @RSConsults]

Somali pirates who hijacked a German oil tanker had a bookkeeper to proportionally divvy up ransom. Buccaneer bucks?

[Robert Spector @RSConsults]

NYC newsstands can’t sell items over $5. City Council may raise to $10. Amazing: a bar to entrepreneurialism in the heart of capitalism.

[Robert Spector @RSConsults]

With tablets replacing cash registers our descendants will neither “ring up” a sale nor appreciate the sound and significance of “ka-ching.”

[Robert Spector @RSConsults]

As an SOB (son-of-a-butcher), I think about how amused (and proud) my late father would be that today there exist “celebrity butchers”. 

[Robert Spector @RSConsults]

Joyce Brothers just passed away. I ghostwrote for her in the ‘70s. A sweet, class act, whose home # was listed in the Manhattan phonebook.

[Robert Spector @RSConsults]

Tommy Bahama just bought back its Canadian retail license.  Fact: The sunny tropical-island-inspired brand is based here in rainy Seattle.

[Robert Spector @RSConsults]

To tax or not tax online retailers?  I could make an argument either way.  Is what’s good for Walmart also good for the Mom & Pop store?

[Robert Spector @RSConsults]

New Reader’s Digest survey of 100 Most Trusted People in America: top 4 are actors, who pretend for a living.  We “trust” their artifice?

[Robert Spector @RSConsults]

Samuel Johnson wrote: “There’s no one who is not in some degree a merchant; who has not something to buy or something to sell.” Agree?

[Robert Spector @RSConsults]

Nordstrom continues to stay hip and contemporary, attracting new aspirational customers w/o turning off oldsters. Not as easy as it looks

[Robert Spector @RSConsults]

Re: Take Sons/ Daughters to Work Day: We who worked in our family’s mom & pop stores have a greater appreciation for what they did all day.

[Robert Spector @RSConsults]

Don’t confuse “acquaintances” with “friends.” Acquaintances are the people you know. Friends are the people you love.

[Robert Spector @RSConsults]

Whether Boston or Bosnia, after a disaster (natural or man-made), the first sign of a return to normalcy is when mom & pop stores re-open.

[Robert Spector @RSConsults]

Spoke to a networking group this week. Several people said they were in “transition.” We’re all in “transition” every day of our lives.

[Robert Spector @RSConsults]

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