Raluca Kovacs

[Raluca Kovacs @RSKjsy]

@British_Airways It’s ridiculous to not have an in person service to sort your company’s mistake, as this just accumulates more frustration on your former customers for injustifiable delays!

[Raluca Kovacs @RSKjsy]

@British_Airways

I did update my baggage claim refund case, I emailed I called … all several times since July and no reply, no money, no answer, no in person service to speak with, just being ignored!!!! Call me as per DM!

[Raluca Kovacs @RSKjsy]

@British_Airways

Please have someone call me directly to sort it asap as I had enough of going in circle and being ignored whilst I’m in debt becuase of your company delay and I’m going to the complain further to other relevant bodies if not!!!

[Raluca Kovacs @RSKjsy]

@British_Airways You already have in DM (several times!) my reference number, corect phone and email to use!
I’m expecting a call today and the refund sorted this week, please!

[Raluca Kovacs @RSKjsy]

@British_Airways My colleague that travelled with me has received her baggage claim refund about 2 weeks ago only, still after complaining on here only, until then also ignored!
Do we really have to take this route to be able to receive our refund?!