Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @jgebbia
@DaveStephenson_ @Catherine_Pow

“Hello! I am reaching out via X hoping someone can help me. Over 5 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for over 5 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 5.5 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Why does this keep happening. I keep being assured I will be connected to right people to handle my reimbursement request. I’ve been told on tens of occasions that I will be connected to a senior specialized team member and all but maybe 3 times has the thread just been closed and nobody contacts me. Please help me. I was told by Airbnb I was owed a large sum of money for my reimbursement. Why does this keep happening and why haven’t I received my funds. Case number A102959812

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp @AirbnbEng @AirbnbPolicy @airbnb

Good morning. Reaching out again as my resolutions issue is still not resolved for almost 4 months now. I was promised by Airbnb a reimbursement for a sizeable amount. The case number is A102959812. Please help me resolve this. I finally got in touch with a specialized team member after over 20 tries. Shawn was great and wanted to do everything he could to help. However, he said he had to transfer this over to the resolutions team and they still have not done anything. Please help me. I have tried countless times to respond to the most recent emails (3 months ago) from them but still no answers

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp @AirbnbEng @AirbnbPolicy @airbnb

Good morning. Reaching out again as my resolutions issue is still not resolved for almost 4 months now. I was promised by Airbnb a reimbursement for a sizeable amount. The case number is A102959812. Please help me resolve this. I finally got in touch with a specialized team member after over 20 tries. Shawn was great and wanted to do everything he could to help. However, he said he had to transfer this over to the resolutions team and they still have not done anything. Please help me. I have tried countless times to respond to the most recent emails (3 months ago) from them but still no answers

[Galen Raab @Raabrealty]

The conversation has now been closed with no resolution whatsoever. Please help me resolve this

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp @AirbnbPolicy @AirbnbEng

Another month has gone by. Please help me close out this reimbursement request. The below is my average conversation with Airbnb. I get told that someone will reach out but nobody ever helps me out. Can someone please help me get in contact with the specialized/reimbursement team.

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Please respond and help me. Still dealing with the reimbursement issue I have had for over 3 months now. It is a large sum that was agreed to be reimbursed to me and I still have not received

[Galen Raab @Raabrealty]

@Airbnb @AirbnbHelp @bchesky @nathanblec @JayCarney

Why is nobody helping me. I keep being told my case is still open but nobody is communicating with me. I’ve tried emails and I’ve tried calling. It is almost 4 months now. Please help

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

“Hello! I am reaching out via X hoping someone can help me. Almost 4 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 4 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 4 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@AskairbnbT12806

Hello! I am reaching out via X hoping someone can help me. Almost 4 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 4 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 4 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

[Galen Raab @Raabrealty]

@SReview28942 Hello! I am reaching out via X hoping someone can help me. Almost 4 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 4 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 4 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Please help me resolve this issue. It’s been going on for over 3 months. I have had zero contact from Airbnb recently to help me with this

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Another day reaching out for help on this issue. It has been over 3 months. Can you please have the resolutions team at least answer my emails on the original chain or have them send me a new email

“Hello! I am reaching out via X hoping someone can help me. About 2 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 2 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 2 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Yet another post because my issue has gone absolutely nowhere. Please help and assist me with the issue I have been having for over 3 months now.

“Hello! I am reaching out via X hoping someone can help me. About 2 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 2 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 2 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

“Hello! I am reaching out via X hoping someone can help me. Over 3 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for over 3 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 3 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @Airbnb

Following up on this yet again. It’s been well over 3 months now and over 3 weeks since I started posting here. There has been no movement at all and nobody can help. Please help me get this issue resolved

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

“Hello! I am reaching out via X hoping someone can help me. About 2 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 2 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

It has been almost 2 weeks since I posted the above. The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

Hello. My issue was finally escalated and I actually received word from a member of the specialized team. She said that there was nothing she could do on her end and that she isn’t sure why the resolutions team sent the case over to them. After a very long talk on the phone Al that got resolved was that I was getting sent back over to the resolutions team. That was 2 days ago and I still have not hear back from them. Can someone have the resolutions team at least email me letting me know they are working on it. This way I have communication with them. It has been over 2 months since trying to get this reimbursement. This is unacceptable. I shouldn’t have to jump through so many hoops every day only to get the same answer every time and then nobody ends up contacting me. It is a lot of money I am out because of this

[Galen Raab @Raabrealty]

@bchesky @nathanblec @JayCarney @Airbnb @AirbnbHelp

“Hello! I am reaching out via X hoping someone can help me. About 2 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 2 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.”

The Airbnb account messaged me back assuring me there would be a resolution and that the case was being looked at. This case isn’t something that should take this long. I was assured a certain amount in the very beginning. I still have not received that amount. I have not even received an email or any word whatsoever about this case since I reached out originally. I need this issue resolved.

All I am asking is for the resolution team to reach out via email that way I have communication with them. I am going to post this daily until I can get a response from someone who can help me (not the generic Airbnb account that messages me). Can someone please help me resolve this. It has been 2 months since this started. Completely unacceptable that nobody has been able to help me since then. I keep getting told the same thing over and over. All I want is for the specialized resolution team to contact me. Even if it is to let me know they are personally working on it

Best,

Galen Raab

[Galen Raab @Raabrealty]

@bchesky @nathanblec

Hello! I am reaching out via X hoping someone can help me. About 2 months ago I had guests leave the home a mess. I went through the reimbursement process and I was told I would get a partial reimbursement of funds. I kept pushing to get a supervisors to give me a little more info regarding why I was not receiving the full amount. After about a month I finally was put through with a supervisor. They messaged me via Airbnb and email. I messaged them back immediately but never received a response. I told them to give me a call, still no response. I have tried to call back on multiple occasions and I am told the only way to get in contact with them is to email them back on the latest chain. I have tried this multiple times with no answers still. It is a large sum of money that I am out and I still have not even received the reimbursement that they agreed they could send. Can someone please assist with this matter as it has been going on for nearly 2 months now. I know a bunch of other people who have had similar situations and cannot get through to the correct support. In turn they have just eaten the costs. I am writing here in the hopes that someone can help.

Best,

Galen Raab