Guest Care@TheRac_UK

Our customer relations team is here for you every step of the way. Truly we’re always happy to hear from you. Follow us and feel free to slip into our DMs.

[Guest Care@TheRac_UK @RacUkDM]

Hello 👋, we are so sorry about this experience with us. Kindly follow us , we would like to resolve this asap. Thank you.

[mymatematt @mymatematty]

@TheRAC_UK how is making a customer wait 17 hours a rescue service. To top it off you send a tow truck with no gear to do an assesment which they cant do. For them to then tell you they are not authorised to tow. Your meant to be a professional organisation. Disgusting service!

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Richard Drake @RichD91]

@ListerLawrence @TheRAC_UK Had similar with @TheAA_UK. Broke down at 22:30 on the M4. Two hours later got trucked to a lay by next to a dual carriage way, waited another few hours before getting trucked to Cobham. Left the van there, got a taxi back home and got in just after 6am just an hour late for work

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[Alan in Belfast (Alan Meban) @alaninbelfast]

Nothing says Merry Christmas like @TheRAC_UK Business team emailing out a reminder on Christmas Day about an 'outstanding' payment that doesn’t need to be made since they cancelled the agreement :)

[Guest Care@TheRac_UK @RacUkDM]

Hello,
Just checking in to see if your concern has been resolved. If not, please follow, so we can send you a DM, or feel free to send us a DM with email address and contact details. We’ll be more than happy to help as quickly as possible. Thank you for your patience.

[ghost83 @ghost83g]

@harrym_vids @ListerLawrence @TheRAC_UK I’ve had nothing but hassle with RAC, however green flag have been absolutely amazing and I honestly can’t recommend them enough

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[You Know You Drive An Old Alfa When... @OldAlfaDriver]

So after having had the car booked in for 10 days and having taken 3 days myself, to include failed attendance, @TheRAC_UK finally turn up and say they cannot do the job!!! I try phoning customer services, but their phone lines have a technical hitch and they can't answer 😡

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[You Know You Drive An Old Alfa When... @OldAlfaDriver]

Despite all this, @TheRAC_UK won't pay any financial compensation despite regularly sending me text messages to say that if I cancel the job at short notice, I must pay them £50 - sheer hipocrasy!!!

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[ray savill @raysavill]

@ListerLawrence @TheRAC_UK You are so right we had a puncher & as our car has no spare wheel we couldn’t change the wheel rang RAC 1 hr wait & then was told it needs a new tyre so £280 later & then the tyre fitter told us the the RAC only called him 1 hr after they got to us

[Guest Care@TheRac_UK @RacUkDM]

Thank you for bringing this to our attention, My name is Vivian i'll be happy to assist. Please follow us so we can send you a direct message and assist you promptly.🌹

[mark @mark74181442]

@ListerLawrence @TheRAC_UK I had exactly this problem with the @RAC last year. Waited 17 hours in total form first call to being loaded on the back of a truck (which the outsourced to in the end). Terrible service.