Rachel

Ex-HSE | Current NHS | Seen healthcare from both sides. Patient safety isn’t optional

[Rachel @Rachel841395361]

I worked within the HSE. I know how complaints are handled. The culture is to protect the organisation at all costs, not to learn from mistakes. Stonewalling and draining families is a tactic — if you give up, they win. Don’t. Push through. Escalate to the Medical Council and the Ombudsman. We need your voices and complaints to force change. Don’t be silenced.

#HSE #PatientSafety #Accountability #SpeakUp #Whistleblower #HealthcareFailures #MedicalAccountability #Ombudsman #MedicalCouncil

[Kieran Brady @kbrady1471]

@CareChampions2 @DrTonyHolohan
@paulreiddublin
@kodonnellLK
@CarrollJennifer
@SimonHarrisTD
@PhilipNolan_MU
@MichealMartinTD
@LeoVaradkar
@fiannafailparty
@FineGael
@MaryButlerTD
Your all welcome to tell your side of the story !
WE WILL TELL OUR STORIES IN PUBLIC !
Not hidden away

[Care Champions Ireland @CareChampions2]

What would your loved one failed in care say to you?

To my family, who refused to let my story be silenced behind closed doors:

Though the world became small, defined by four walls and a windowpane, your love remained limitless. They could isolate my body, but they could never imprison my spirit or sever the ties that bind us. I felt you in every prayer, every tear, and every silent vigil held outside.

Thank you for being my voice when I was silenced. Your continued fight for truth and transparency is not just for me; it is a stand for dignity, for the rights of the vulnerable, and for the sanctity of a life lived and lost. As you face the halls of power and demand justice, do so with your heads held high. You do not walk those halls alone.

Love knows no distance, No lockdown or barrier could ever separate me from the sanctuary of your heart.

Every word you speak for me adds a brick to the bridge toward a more compassionate future.

I am the quiet strength in your resolve and the peace that follows the storm.

We are part of one another, woven together by a lifetime of laughter and shared breath. In the quest for the truth, we move as one.

#FailedInCare #HumanRightsDoNotGrowOld
#CovidInquiry

[MOTH News @mothnews_]

Justice for a Sister: Caroline Devoy’s Heartbreaking Journey with Medical Negligence and Hospital Failures https://t.co/DZVOPcHuK9

[Rachel @Rachel841395361]

Speaking as a former HSE worker and from lived experience fighting for my own father — this is how the system breaks people. No clinical ownership, no urgency, no accountability. Families are left to do the HSE’s job while patients suffer. This is an emergency. Mary deserves action now.

[Care Champions Ireland @CareChampions2]

Nurse Andrea Capelli faced 27 allegations of professional misconduct and poor performance relating to his time at Our Lady of Lourdes Hospital.

Failing to assist an elderly patient with eating or drinking, leading the patient to say he would be “better off dead.”
Lifting a patient by his pajama bottoms.
Medication errors, failing to respond to call bells, and ignoring instructions regarding medical procedures.
Improperly handling a deceased patient’s body in the presence of their grieving family.

Despite admitting to these 27 allegations, Mr. Capelli continues to work within the nursing home sector. Since leaving the hospital setting, he has worked at:

St. Peter’s Nursing Home ( Co. Louth)

Beneavin Lodge Nursing Home, his current place of employment.

Families and residents deserve to know who is providing their care. Professionalism is not optional. It is a requirement. We must ensure that "non-acute settings" like nursing homes are not treated as places where lower standards of care are acceptable.
Our elderly deserve to be treated with the highest level of compassion and clinical competence.

@kodonnellLK @CarrollJennifer

#HumanRightsDoNotGrowOld #Carechampionsireland #NMBI #OurLadyOfLourdesHosp #BeneavinLodge #StPetersNursingHome #covidInquiry

https://t.co/6rLYcVHXM0

[Rachel @Rachel841395361]

I worked within the HSE for many years. I am no longer alive to fear consequence or career damage, so I can speak plainly.

What is being described here is not healthcare.
It is institutional self-protection.

A group of doctors “discussing” a child without examining her is not care.
It is distance. It is delay. It is a paper exercise designed to look active while ensuring nothing actually happens.

Re-requesting an assessment that already exists is not caution.
It is a way of resetting responsibility.

The phrase “without liability” is not accidental.
It is the truth of the process laid bare.

It means:
– We will look, but we will not own the outcome.
– We will send her elsewhere, but we will not accept responsibility for what follows.

Katie was already assessed.
A specialist stated her hip could be saved.
That report was not acted upon.

That is not an oversight.
That is a choice.

I watched this culture from the inside:
Children reduced to files.
Pain reframed as “complexity.”
Time used as a tool until damage became irreversible and responsibility could be denied.

Another assessment does not erase 15 years of suffering.
It only delays action while protecting the institution.

Katie is not absent from that room because she is irrelevant.
She is absent because systems find it easier to discuss cases than to confront harm.

This mother is not unreasonable.
She is responding to prolonged, avoidable failure.

If anyone within the HSE is uncomfortable reading this, they should be.
Discomfort is nothing compared to 15 years, 2 months and 22 days of untreated pain.

This is not tragedy.
It is policy in practice.

And a child is paying the price.

#HSEAccountability @BernardGloster @HSELive #PatientNotPaperwork #CareCantWait

[Care Champions Ireland @CareChampions2]

To all our friends on our page, surviving with traumatic grief. We see you, we hear you and we stand with you. You are not alone. Together we will face 2026 with renewed energy 💕

#Carechampionsireland #grief #christmas2025 #Justice #accountability

[CM Haughey Solicitors @CMHaughey]

Dear Gillian and Stephen, and to all Parents, your Children and our Patient Advocates, the truth will out, it is coming out…
#JusticeForHarvey
Justice for all Children failed by #CHI.
Its time. The ⏰ is ticking…
@CarrollJennifer
@BernardGloster
@SimonHarrisTD
@MichealMartinTD
@scolionetwork
@SBH_PAG
#StatutoryInquiry

[Rachel @Rachel841395361]

As a former HSE worker, this is recognisable.

The system prioritises queue position over clinical risk, even in conditions where delay is known to cause irreversible harm.

No interim care. No risk mitigation. Just waiting — and by the time care arrives, the window has closed.

#SimonHarrisTD
#BernardGloster
#HSELive
#CHIatCrumlin
#HIQA
#OfficeOmbudsman

[Rachel @Rachel841395361]

As a former HSE worker, I want to say this clearly:
this story is not shocking — it is familiar.

I have seen children fall through gaps created by waiting lists, siloed departments, and “process” replacing urgency.
I have watched concerns be acknowledged, documented, and then quietly parked.

This isn’t one failure.
It’s a system designed to protect itself rather than the patient.

When delay becomes normalised and accountability is diluted, harm is inevitable — and children pay the price.

What you describe is not rare.
It is systemic neglect dressed up as procedure.

Your daughter deserved better.
No family should have to fundraise to access basic care in Ireland.

[Rachel @Rachel841395361]

Important conversation. When the President of the Medical Council writes on healthcare culture, there is an understandable focus on staff wellbeing. Equally urgent is the mental health impact on patients and families when failures occur without accountability or learning. A safe system must hold both truths.
#PatientSafety #HealthcareCulture #Accountability #PatientVoice

[Rachel @Rachel841395361]

@med_indonews @itsthatgirlsuzi @HSE_HR @IHCA_IE @IMO_IRL @INMO_IRL Important conversation, but we also need to talk about the mental health of families and patients who are repeatedly failed with no accountability. People are left traumatised while nothing seems to be learned. A healthy system cares for staff and for those depending on it.

[Rachel @Rachel841395361]

The idea that the focus should be on how clinicians stay “resilient” when a complaint is made is honestly insulting.
Families file complaints because something went badly wrong — often life-changing, sometimes irreversible.
Maybe if the system showed the same urgency for accountability and truth as it does for managing doctors’ discomfort, there’d be fewer complaints to “cope” with.
#EndMedicalGaslighting
#JusticeForPatients
#PatientsVoicesMatter

[Rachel @Rachel841395361]

I worked within the HSE. I know how complaints are handled. The culture is to protect the organisation at all costs, not to learn from mistakes. Stonewalling and draining families is a tactic — if you give up, they win. Don’t. Push through. Escalate to the Medical Council and the Ombudsman. We need your voices and complaints to force change. Don’t be silenced.

#HSE #PatientSafety #Accountability #SpeakUp #Whistleblower #HealthcareFailures #MedicalAccountability #Ombudsman #MedicalCouncil

[Rachel @Rachel841395361]

@ritakj @BernardGloster @HSELive None of this should fall on her or her family. The system knows exactly what it’s doing when it withholds care and lets relatives absorb the impact. Compassion exists at the human level — the absence of care is a system choice.
#PatientSafety #Accountability #HSE

[Rachel @Rachel841395361]

From inside the HSE: this is a deliberate funding and rostering decision. Care on public holidays is deprioritised because it’s cheaper to rely on families than to fund carers. The harm to patients and relatives is known, accepted, and absorbed. That isn’t goodwill — it’s institutional cost-shifting.

[Rachel @Rachel841395361]

I’m speaking now because people keep coming to me for help with the HSE. The stories differ. The system response doesn’t.

[Rachel @Rachel841395361]

I worked within the HSE. I know how complaints are handled. The culture is to protect the organisation at all costs, not to learn from mistakes. Stonewalling and draining families is a tactic — if you give up, they win. Don’t. Push through. Escalate to the Medical Council and the Ombudsman. We need your voices and complaints to force change. Don’t be silenced.

#HSE #PatientSafety #Accountability #SpeakUp #Whistleblower #HealthcareFailures #MedicalAccountability #Ombudsman #MedicalCouncil

[Rachel @Rachel841395361]

I worked inside the HSE. I never signed a non-disclosure agreement. What I’m saying is based on experience, not speculation.