Rachel

[Rachel @RachelDevH]

@Matalan awful customer service yesterday, and I can't get hold of anyone to discuss.

[Rachel @RachelDevH]

@verynetwork Hi, I have just placed an order and forgot to add the promo code, what's the best way to sort this?

[Rachel @RachelDevH]

@Thefunkypigeon why am I paying 5 lots of postage for 5 cards all being sent back to me?

[Rachel @RachelDevH]

@HMRCcustomers The DD didn't come out. I don't have time to be on hold for an hour at a time, then be cut off. I have a job and children. I've paid in full and cancelled the DD and just wanted to know if there'd be any consequence to that. Guessing I will be informed by letter?

[Rachel @RachelDevH]

@HMRCcustomers called twice today and been cut off before getting through. I've paid in full but had set up a payment plan so cancelled dd. I just need to inform you. Is there an email address?

[Rachel @RachelDevH]

@HMRCcustomers @HilbornAssoc @HMRCgovuk @HMRCpressoffice I think the issue was that you're not answering. The same happened to me, twice 3 days ago. I was on hold for an hour both times and then cut off. I don't have time to keep phoning it's an awful service.

[Rachel @RachelDevH]

@eon_next What details do you need?

[Rachel @RachelDevH]

@eon_next

[Rachel @RachelDevH]

Anyone else having issues with #EONNext not responding to emails about money and a voucher they offered, for a meter installation!? #BadCustomerService

[Rachel @RachelDevH]

@eon_next It was installed 2 months ago. I was asked for evidence of this, I provided it. I was asked for evidence or the letter stating the credit and voucher, I sent it. Not heard a peep since other than asking for meter readings and bills.

[Rachel @RachelDevH]

Anyone else having issues with #EONNext not responding to emails about money and a voucher they offered, for a meter installation!? #BadCustomerService