Rachel Roberts

[Rachel Roberts @RachelERValetta]

@FRepublicUK You told me to call customer services. I have called 3 days in a row and no-one is answering. No-one returns the calls. What is going on? Will you reply? #CustomerService #failure #help #ConsumerProtection #helpme

[Rachel Roberts @RachelERValetta]

@FRepublicUK Phones still going straight to voicemail. Have left messages. When will I get called back? What can you do to resolve this?

[Rachel Roberts @RachelERValetta]

@FRepublicUK Have tried for the third time, still no-one answering. Can you reply?

[Rachel Roberts @RachelERValetta]

@FRepublicUK Just tried- no-one answering, what a surprise. Any other ideas?

[Rachel Roberts @RachelERValetta]

@FRepublicUK I was sent an email on 6 Feb, as below, promising a floor inspection. I sent emails on 8 Feb, 26 Feb and 2 March to chase this but still no date has been set. The floor is absolutely terrible. I would like a refund for the floor and the cost of installation

[Rachel Roberts @RachelERValetta]

@FRepublicUK Yes, since March 2017. 1st with Gareth Murchie, then June Garnett, but they have both left the company. We were promised a floor inspection on 6/2/18 but I am still waiting for a date, despite multiple emails. It is the worst product and customer service I have ever encountered.

[Rachel Roberts @RachelERValetta]

@FRepublicUK It's been 12 months. You've taken my money, given me the run around, and my floorboards still look like this. On 6 Feb your Legal Team agreed to inspect my floor. When will I get a date? When will you resolve this? #needhelp #CustomerService #COMPLAINTs #Fail #help

[Rachel Roberts @RachelERValetta]

@FRepublicUK It's been 12 months. You've taken my money, given me the run around, and my floorboards still look like this. On 6 Feb your Legal Team agreed to inspect my floor. When will I get a date? When will you resolve this? #needhelp #CustomerService #COMPLAINTs #Fail #help