Rachel Mills

Senior Policy Researcher in the Net Zero Homes team @CitizensAdvice

[Rachel Mills @RachelMillsCA]

Great blog from my colleague Ed on the opportunities and challenges of regulating an increasingly flexible energy market 🔌

[Will Johnstone @Will_JPolicy]

Every quarter, Citizens Advice publishes its star rating, which ranks energy suppliers based on their customer service performance. For the first time, we’ve now published a series of charts which compare suppliers’ performance going back to 2017. https://t.co/zVV9SdZXDL

[Colin Griffiths @ColinGriff]

Today we launched our new report into the smart meter rollout based on surveys with 4,000 energy consumers. You can (and probably should) read the whole thing here: https://t.co/TLpGdV6vDz but the below thread will offer a quick summary of the toplines. 🧵1/5

[Nicola Bailey @NicolaBaileyCA]

If the UK is to meet its ambitious net zero targets, we need to accelerate the speed of domestic decarbonisation 🏃‍♀️ Households need to move away from heating their homes with fossil fuels and place trust in low carbon heat technologies 💡

[Will Johnstone @Will_JPolicy]

Today Citizens Advice has published our National Red Index, which shows how almost 5 million people across the country are now in a household with a negative budget. A further 2 million people are living on empty - cutting essential spending to unsafe levels, just to get by.

[Rachel Mills @RachelMillsCA]

Lots of similar themes and findings in our work! https://t.co/LIaPPl4feL

[Rachel Mills @RachelMillsCA]

"It's not just about technology access but also how well household needs are seen and met" 🙌

Great to see this important work from @RegAssistProj @slyule

[Sophie Yule-Bennett @slyule]

⚡️NEW REPORT⚡️
How do we ensure #DemandSideFlexibility benefits are available and attractive to lower income and vulnerable households?🤔💶🌡

My new @RegAssistProj 🇪🇺 paper with @sunderlandlouis explores policy strategies for inclusive flexibility https://t.co/lnmjVxtXIA 1/9

[CitizensAdvice @CitizensAdvice]

Last year, 800,000 people went more than 24 hours without gas or electricity because they couldn’t afford to top up their prepayment meter.

And the crisis is set to be even worse this winter 🧵

[Alex Belsham-Harris @AlexBH_Energy]

Despite their negative press, reducing standing charges is no answer to the energy affordability crisis + could make the net zero transition less fair. Our blog shows how small savings for some would be paid for in higher bills for 1m+ low income families https://t.co/0IHob5sjpy

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

To drive up standards in the energy market @CAenergypolicy rank energy suppliers every quarter and the new scores are out today! 🧵

https://t.co/7QQkufhvTI

[Ben Guindi @BenGuindi]

⚡️ Those who live in households with older electric heating systems like storage heaters and electric radiators face increased living costs to heat their homes. Families using these inefficient systems could end up paying an extra 25% for their energy this winter. 💷

[Citizens Advice Energy @CAenergypolicy]

Are consumer protections fit for a net zero future?

We’ve published a new report looking at how better consumer protections can give households confidence to install net zero technologies in their homes. 🧵

https://t.co/Z0SSb38P7L

[Nicola Bailey @NicolaBaileyCA]

🔌Helping households to move their electricity usage away from peak times could make a significant contribution to meeting net zero. And help lower energy bills 💷

[Rachel Mills @RachelMillsCA]

Chatted with the lovely @LocalZeropod team and @mairihb about how we can make the transition to smart homes fair and inclusive ⚖️🏡 We talked about what recent trials are telling us and the barriers for some people.

Listen here: https://t.co/SEkVxB9w9B

[Local Zero podcast @LocalZeropod]

📢 NEW EPISODE KLAXON 📢 How can we make our homes smarter AND fairer? @fraserjfstewart returns alongside @hannon_matthew and @RFordUK, just in time to chat to @mairihb from @LowCarbonHub and @RachelMillsCA from @CitizensAdvice - this one is not to be missed.

[Richard Hall @RichDCHall]

We have a new report out today, Balancing Act, which explores the implications of moving policy levies from electricity to gas bills. TLDR: it would make heat pumps cheaper to run than gas boilers, but has difficult distributional implications. 🧵https://t.co/E9LlhrKIZq

[Dr Elizabeth Blakelock (She / her) @CA_Blakelock]

📈Today Gillian Cooper from @CAenergypolicy told MPs that all the data trends we see here at CA are going in the wrong direction 🧵

[Nickhil | ನಿಖಿಲ್ 🏳️‍⚧️🏳️‍🌈(He/Him) @SharmaNickhil]

📢⚖️What could #intersectionality add to policy research and advocacy? @RachelMillsCA and I explored this with policy researchers from @CitizensAdvice during a 4-hour exploratroy workshop in April. Here's a🧵with key findings. Read the full blog here: https://t.co/Jnz0nWQ30z

[Rachel Mills @RachelMillsCA]

@hannon_matthew @CaraxHolmes @NicolaB55009453 @LocalZeropod Thanks! Interesting - will DM 😊

[Rachel Mills @RachelMillsCA]

📋And Robert could benefit from a well-resourced national advice service to improve his confidence, as well as ⚖️ regulation that comparison simple

[Rachel Mills @RachelMillsCA]

🚨 New research! 🚨

Helping households to move their electricity usage away from peak times could make a significant contribution to meeting net zero 🕤🔌
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[Rachel Mills @RachelMillsCA]

📱 Inclusive innovation could make smart technology more accessible to Lisa