Rachel Clark

[Rachel Clark @Rachelg91818]

@nsandihelp hi I contacted your fb page but haven’t had a response. I submitted my son’s birth certificate to open his account but it says the date of birth is different is there a way for me to check his application to make sure that’s correct?

[Rachel Clark @Rachelg91818]

@parcelforce This completely useless to me. The tracking says to check the card which I’ve said they didn’t leave and your customer service line keep hanging up on me and have multiple calls going on in the background at the same time?

[Rachel Clark @Rachelg91818]

@parcelforce my parcel has updated to say delivery was attempted last night and that a card will have been left. 4 of us were home at the time. There is no card and no record on the ring doorbell. I have called your phone line twice now and been hung up on by your operators.

[Rachel Clark @Rachelg91818]

@SharkHomeUK I bought a replacement flexology wand when mine broke and wasn’t covered under warranty this was just over a week ago and the replacement now won’t unfold (which was the issue with the previous). How can I get this resolved?

[Rachel Clark @Rachelg91818]

@ArrowXL_Help you’ve text to say you’re cancelling my delivery today with no details on rearranging and no one has answered my WhatsApp query since 7am. I really need the fridge to store medication and milk for our child.

[Rachel Clark @Rachelg91818]

@TicketmasterCS I’ve followed all of these steps and still can’t get in via the app. The tickets are only available as mobile tickets so I don’t know how I’m supposed to get them

[Rachel Clark @Rachelg91818]

@TicketmasterCS can you tell me how I can get in touch with someone? I keep getting locked out of the app for a message about unusual activity. Your chat is ending itself after I’ve been on hold multiple times. The concert is tonight so I need this sorted

[Rachel Clark @Rachelg91818]

@HMRCcustomers Thanks Sofia. I appreciate it isn’t your fault. I’m in the queue now for another 33 mins apparently. Thanks for your help

[Rachel Clark @Rachelg91818]

@HMRCcustomers how can I actually speak to someone concerning self assessment? I’ve been hung up on after 45+ mins multiple times and your live chat never has people available no matter what time I try (8am-5pm)

[Rachel Clark @Rachelg91818]

@HMRCcustomers No they said it wasn’t and that the change to the code was unrelated and I need to speak to paye, paye confirmed it was added from self assessment and I need to speak to them

[Rachel Clark @Rachelg91818]

@HMRCcustomers Hi Sofia I got through to self assessment after an hour who referred me to PAYE after another 40 mins wait and they have very kindly referred me back to self assessment so it seems this is completely pointless. Absolutely terrible service.

[Rachel Clark @Rachelg91818]

@HMRCcustomers Yes

[Rachel Clark @Rachelg91818]

@HMRCcustomers Yes and I selected to pay via my paye tax code which was then adjusted and shows a deduction for child benefit

[Rachel Clark @Rachelg91818]

@HMRCcustomers Well no they have been taking it from my tax code since October? But it’s showing no payments made

[Rachel Clark @Rachelg91818]

@HMRCcustomers Yes

[Rachel Clark @Rachelg91818]

@HMRCcustomers We’ve been filing since 2021/2022 but I usually pay in one, I was just on maternity this year and thought it would be easier to spread it out but unfortunately it’s been a bit of a headache

[Rachel Clark @Rachelg91818]

@HMRCcustomers We filed a self assessment for the child benefit tax charge and paye tax code was adjusted and shows a deduction for child benefit (this was in October) now we’ve received a penalty for late payment and the entire amount is outstanding. Appeal was rejected.

[Rachel Clark @Rachelg91818]

@HelpAtGeorge Hi again no one has responded since sending my postcode as requested. I’ve called your phone line 6 times and been on hold over 30 mins each time for you just to hang up. Can someone please get back to me?

[Rachel Clark @Rachelg91818]

@HelpAtGeorge part of my order has been showing as dispatched since 13/9 and Evri are showing as waiting for it - is there a way to find out what is happening? I received the other item separately.