@MashreqTweets@dubaiconsumers@gulf_news Day 20: another "generic" reply from @Mashreq with no specific date/time on when the issue will be solved. I think banks and specific individuals/teams responsible for this should be held accountable, when tickets take such a long time! The wait continues!
@MashreqTweets@dubaiconsumers@gulf_news@Mashreq They solved it for one account although I have mentioned during my calls and communication that the issue is with two accounts! 50% complete!
@MashreqTweets@dubaiconsumers H.E. Abdul Aziz Al Ghurair or anyone of the senior management should really look into this as this really affects the banks vision and image.
@MashreqTweets@dubaiconsumers Lack of internal communication and procedures? I simple account password reset by a “digital bank” should be of the simplest things to do!
@MashreqTweets@dubaiconsumers Also receiving a call few days after Maria R from Mohamed B asking me about the complaint and telling him I have already raised it with the customer service agent and that it is with IT, he tells me that if it was with IT it wouldn’t have reached to him!