Pathetic experience with @Swiggy. Ordered a ₹1333 cake for my wife’s birthday—delivered completely damaged & spilled. Ruined the occasion.
Worst part? Poor support+unfair ₹399 refund offer. When I refused, they stopped responding.
@SwiggyCares@jagograhakjago@consaff@CPCINDIA
@SwiggyCares@Swiggy@jagograhakjago@consaff@GoI_MeitY They first refunded ₹665 without consent. Then offered ₹668 as full refund.
Now they’re saying they’ll only pay ₹3.
This is not a calculation error — this is misleading customers.
Honour your commitment or I escalate this legally.
@SwiggyCares@jagograhakjago @NCHConsumer
@SwiggyCares@Swiggy — this is outright ridiculous.
₹665 refunded without consent, ₹668 offered but never given, and now ₹3 as “final refund” for a ₹1333 damaged order.
This is not resolution, this is mockery of customers.
@jagograhakjago@consaff@GoI_MeitY please take note.
@SwiggyCares Thanks for the response. I’ve shared the details via DM. Hoping for a quick and fair resolution since this issue ruined a special occasion.
@SwiggyCares I also tried emailing [email protected] but the email is not even getting delivered (attached proof).
This shows how broken your support system is.
Order ID: 234281614929457
I expect a proper resolution and compensation here.
@SwiggyCares I’ve already shared the details multiple times with your support team.
Order ID: 234281614929457
The cake was delivered in damaged condition on a special occasion, and your support only caused delays and frustration instead of resolution.
Customer support kept dragging the chat, clearly trying to frustrate me into accepting a partial refund. Completely unprofessional behavior.
Expect a full refund and accountability. Sharing images & chat screenshots below. @DoC_GoI#Swiggy#CustomerServiceFail#Disappointed