Rahul Tomar

[Rahul Tomar @RahulTomar18588]

@HeroMotoCorp @VidaDotWorld You guys only post messages but don't have team to resolve the issue. Your customer care executives just say please wait sir.

[Rahul Tomar @RahulTomar18588]

@HeroMotoCorp
They don't have a battery for replacement if you battery is under warranty, but they have a new scooty. It has been already more than 40 days.

[Rahul Tomar @RahulTomar18588]

@HeroMotoCorp So, its already 1 month later and still no solution.

[Hero MotoCorp @HeroMotoCorp]

@RahulTomar18588 Hi Rahul, we’ve shared your concern with our team for review. Please allow them some time to investigate, the VIDA team will soon connect with you for further assistance. If you need anything else, feel free to reach out anytime!

[Rahul Tomar @RahulTomar18588]

#hero #himgiri #herovida
Battery replacement requested on 3 Sep 2026
Status: Pending
Service centre: Pending from #hero

Please think 100 times before going with this brand. The battery is not working only in 3 years.

[Rahul Tomar @RahulTomar18588]

#hero #himgiri #herovida
Battery replacement requested on 3 Sep 2026
Status: Pending
Service centre: Pending from #hero

A new scooty is available to purchase from any service centre, but the parts are not available.

[Rahul Tomar @RahulTomar18588]

@HeroMotoCorp I don't you can do anything. I have already complaint and even they dont't have any idea. Dear Customer, Our team has contacted you regarding your request Id - 10375-1026-7225 We are in the process of resolving your concern at the earliest. Thank you - HMCL

[Rahul Tomar @RahulTomar18588]

@VidaDotWorld You should focus on increasing the service centers.

[Rahul Tomar @RahulTomar18588]

#hero #heromotoco #vida where should I go if I have some serious issue with the Vida V1 Pro?

[Rahul Tomar @RahulTomar18588]

@ACTFibernet How should I appreciate this? Don't you think 4 days are very less to solve this issue. Please take 4 weeks or even 4 months @ACTFibernet

[Rahul Tomar @RahulTomar18588]

@ACTFibernet really the worst service ever. Internet is down from past 4 days. No solution from customer care, technician, great customer service SR11081652515394

[Rahul Tomar @RahulTomar18588]

@ACTFibernet Again, you are giving the deadline of 9:00 PM

[Rahul Tomar @RahulTomar18588]

Internet down for 24+ hours and zero resolution from @ACTFibernet. Promised a fix by 9 PM yesterday, missed it. Wasted all morning on calls only to get another generic 9 PM excuse today. Horrible service and fake deadlines. Fix it now!
#ACTFibernet #ACTFibernetDown

[Rahul Tomar @RahulTomar18588]

@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 20-Aug(DD/MM) 19:30 to 21:00. Team ACT

[Rahul Tomar @RahulTomar18588]

@ACTFibernet You all are just have only one thing to say, we are working on the issue. This is not the first time. The team always take more than 48 hours. You don't care if the customer has any important meeting or work.

[Rahul Tomar @RahulTomar18588]

@ACTFibernet My Act account id is 110692461321

[Rahul Tomar @RahulTomar18588]

@tatapower_ddl Thank you so much for the super quick solution!

[Rahul Tomar @RahulTomar18588]

I applied for a meter shift and paid the required charges on 26th July, with the order generated on 27th July. Despite nearly three weeks passing, the meter has still not been shifted.

Please expedite this issue immediately.

CA/Consumer No: 60026588263

@tatapower_ddl

[Rahul Tomar @RahulTomar18588]

Shocked by the after-sales support from @VidaWorldHero!

Visited the service centre and was told "no technicians available" with earliest slot on 3rd Sept.

how is a 14-day wait acceptable for basic replacement?

@HeroMotoCorp #VidaV1Pro #HeroMotoCorp #CustomerService

[Rahul Tomar @RahulTomar18588]

@tatapower_ddl Please give me an exact date/week, this week, next week, next to next week?

[Rahul Tomar @RahulTomar18588]

@tatapower_ddl Any update?