@IKEAdanmark@IKEA 10 calls made 25–27 Aug, several 20–60+ mins, zero resolution. This is now going to #Forbrugerklagenævnet if this continues to be unresolved
@IKEAdanmark@IKEA Escalation needed. Order #1624555062 (817 DKK) & replacement Order #1625412443 (837 DKK) both undelivered. 10+ calls since 25 Aug, no resolution, no email/escalation path exists. Need priority redelivery + refund + loyalty points reinstated.
@IKEAdanmark@IKEA Timeline: Ordered 23 Aug, missed delivery 25 Aug, no notice. Called 26 Aug — agent couldn't locate order, made me reorder & repay on the spot, said 1st order refund "can't be committed" yet. 2nd order also missed delivery on 28/31 Aug. Still unresolved.
@IKEA can I get delivery confirmation for the below and there is also refund for similar order which was cancelled as it couldn't be traced for delivery #worstcustomerserviceever