IRR

We represent the UK's independent ticket retailers - a £5bn partnership driving Britain's rail recovery through customer focus, innovation and digital ticketing

[IRR @RailRetailers]

Independent Rail Retailers welcomes the Government’s plans to simplify the Delay Repay process, making it easier for passengers to claim compensation directly through the channels they use to buy tickets, including third-party retailers.

🔗 Read our full response here: https://t.co/HEPK2vFpXv

[IRR @RailRetailers]

🚆 Make Delay Repay work for passengers.

👉Independent Rail Retailers have published a new report showing how the current Delay Repay system is outdated and fragmented, making claiming more difficult for customers who choose to buy tickets from third-party retailers.

💡The report calls for urgent reform to allow retailers to submit claims with passenger authorisation, creating a simpler and fairer process.

🔗 Read the full report here: https://t.co/y1OQhIBzgg

#DelayRepay #Railreform #Rail #Transport

[IRR @RailRetailers]

📅  We’re pleased to be sponsoring this year’s UK Rail Summit, hosted by @TransportTimes on Friday 17 April 2026.

💡The Summit will examine the evolving shape of the Rail Reform Bill following committee stage and House of Lords scrutiny, and explore how reform can translate into practical delivery.

🔗Find out more: https://t.co/PU1y9cmAFO

[IRR @RailRetailers]

Yesterday, one of our members @OmioGlobal, represented IRR at the Railways Public Bill Committee. Speaking alongside @thetrainline, they highlighted the key changes needed to protect passenger choice and deliver real value for money.

🎥 Watch the full session on Parliament TV: https://t.co/J62EWyuOUU

[IRR @RailRetailers]

🚆 The Great British Rail Sale is back!

📅 From 6 to 12 January 2026, passengers can save over 50% on selected Advance and Off-Peak fares across Britain. But you could make your money go further.

💡Through innovative tools like split ticketing, passengers could unlock more savings by booking with a third-party retailer.

🔗Find out how: https://t.co/juRbqosNVn

[IRR @RailRetailers]

📅Today, our Chair, @AJCSmith101, gave evidence to the Transport Select Committee.

💭In his session, Anthony stressed that passengers must remain at the heart of rail reform, with a fair, open retail market that protects choice, supports innovation, and ensures passengers can buy tickets with ease and confidence.

🔗 Catch up and watch the full session on Parliament TV: https://t.co/dgQmJr1i7B

[IRR @RailRetailers]

In the Spotlight: A Conversation with @raileasy's Director 💡

📅 This month, we sat down with Joe Sikking, Director at Raileasy, to ask the big question: is rail travel really that easy?

From growing up in the business to helping pioneer split ticketing, Joe has seen the industry evolve from every angle. He shares how Raileasy grew from a small independent retailer into a major rail-tech innovator.

🔗Read all about it here: https://t.co/Z1yOqCDWwA

[IRR @RailRetailers]

IRR welcomes the rail fare freeze and the positive impact it will have for passengers 🚆💰.

💬 Our members already help customers save money on their train tickets and support the industry in driving revenue growth by selling tickets through innovation, smarter journey planning, and genuine competition.

❗️With fair access, open data, and a true level playing field, independent retailers can continue delivering the tools, savings, and customer experiences that passengers rely on and deserve, while also helping the industry encourage more people to choose rail travel.

[IRR @RailRetailers]

As we head into one of the busiest travel seasons of the year, independent rail retailers continue to lead the way by providing value-for-money tickets for passengers.

Rail retailers play a key role, acting as passenger champions by using technology, data, and innovation to offer genuine choice and a seamless travel experience.

Read what @SimonCalder had to say in the @Independent: https://t.co/ijijcI6zeM

[IRR @RailRetailers]

Last week, Independent Rail Retailers responded to the introduction of the Railways Bill to Parliament.

IRR Chair, Anthony Smith, described it as “opening the door to meaningful reform” with the potential to benefit passengers, taxpayers, and the wider industry.

🔗 Read our full response here: https://t.co/0kBhTFPUD7

[IRR @RailRetailers]

🚉The future of Britain’s railways is often met with both hope and scepticism. Change is coming but will it deliver? Only if choice, competition & innovation stay central to reform.

🔗Read more here: https://t.co/JS4NrO4jr1

[IRR @RailRetailers]

🚆 Transport Secretary, Heidi Alexander called rail renationalisation a “revolution” to cut subsidies, improve services & “put more bums on seats.”

Independent rail retailers are key to making this real. Chair at IRR, @AJCSmith101 discusses how in our latest blog: https://t.co/Z74CuAWEZa

[IRR @RailRetailers]

In the Spotlight: A Conversation with Evolvi's Managing Director 💡

Last month, we had sat down with Darren Williams, Managing Director at Evolvi. Darren shared his insights on the evolving world of business travel, emerging trends in the sector, the role of technology and AI.

🔗 Read the full interview here: https://t.co/UY0Bh6KvIY

[IRR @RailRetailers]

"As MPs examine the forthcoming bill over the autumn, I urge them to consider: will the passenger experience improve from day one? Will those millions who choose independent channels still get the full range of tools and options they rely on? Will innovation be encouraged, or slowed?”

🔗 Read more from our Chair, @AJCSmith101 , in the latest @NewStatesman magazine, where he discusses, putting passengers first, getting the detail right and working together to make rail reform a success: https://t.co/Rolh1LcGK8

[IRR @RailRetailers]

In the Spotlight: A Conversation with @OmioGlobal's Director of Public Affairs 💡

Last month, we had the privilege of speaking with Catriona Meehan, Director of Public Affairs at Omio, our newest member at Independent Rail Retailers.

🔗 Read the full interview here: https://t.co/4OApMwVtn5

[Rail Technology Magazine @thertmnews]

🚅The role of independent retailers in the future of rail.

In the latest episode of the RTM podcast Anthony Smith, Chair of Independent Rail Retailers, discusses the importance of being customer-focused, and the role that independent retailers play in getting more people to choose rail.

Listen now 👇

@RailRetailers #Rail #Consumers #Customers