Raj Mendes

MD of management & innovation consulting firm, The Customer Experience Company. Offering a refreshing alternative to the market.

[Raj Mendes @Raj_Mendes]

@EtihadHelp I’ve had 3 flights canceled, 15 calls to your call centre, spoken to supervisors, emails, to get the refunds. The money hasn’t been refunded despite numerous promises. 15+ times staff have said they will call back. No one calls back. Money has been owning for 6 months

[Raj Mendes @Raj_Mendes]

For those going from strategy to design to build of new products and experiences, there are many very important lessons listed this this article.

Read carefully, full of our recent real life lessons!

#design #inspiration #digitaltransformation #desig…https://t.co/eQRoItxADJ

[Raj Mendes @Raj_Mendes]

As you may know, this month celebrates CEC’s 15th birthday and I’ve been spending a bit of time this week looking back over the years. I’ve always been an avid reader, so I thought I’d share with you some of my favourite books that have inspired, educated…https://t.co/ueTEcUhTog

[Raj Mendes @Raj_Mendes]

Big thanks to @TickYes for having me on Sky News #MarketingMatters episode on Customer Experience. Great discussion had by the panel on the importance of customer experience and how this effects the bottom line.

Watch it online here…https://t.co/FhzD4aYePh

[Raj Mendes @Raj_Mendes]

Some frightening stats. https://t.co/d7zmoKF9Gg

[Raj Mendes @Raj_Mendes]

It's very wet! https://t.co/6vhFHpOHer

[Raj Mendes @Raj_Mendes]

My bed for the night. It's pouring rain in Sydney! Please donate to Vinnies for the homeless: #ceosleepoutau https://t.co/9ttsky4o4d

[Raj Mendes @Raj_Mendes]

I'm doing the Vinnies CEO Sleepout in a couple of weeks. First time, and I am unashamedly asking for donations. More…https://t.co/6vhFHpOHer

[Raj Mendes @Raj_Mendes]

In 3 weeks, I'll be sleeping on the street as part of the 'Vinnies CEO Sleepout', to raise awareness and funds for t…https://t.co/6vhFHpOHer

[Raj Mendes @Raj_Mendes]

Interesting event by the Change Management Institute. https://t.co/JysrOldr4L

[Raj Mendes @Raj_Mendes]

Interesting post on culture. https://t.co/REIihmZmd3

[Raj Mendes @Raj_Mendes]

Back to Sydney. FastCo Innovation by Design was great. Also met 13 companies on East & West Coast USA. Great insights on what's happening &…

[Raj Mendes @Raj_Mendes]

Great article. Not just another Apple story, but personally useful.
http://t.co/7rTdDeKr30

[Raj Mendes @Raj_Mendes]

Does your company need a Chief Digital Officer? @customer_exp #cx #digital http://t.co/iWjCjxdzui

[Raj Mendes @Raj_Mendes]

Revolutionising supermarket design for better @customer_exp #cx http://t.co/nCDY3P6bMw

[Raj Mendes @Raj_Mendes]

CEC consultant Emma Haselden is SWIMMING THE ENGLISH CHANNEL next week for motor neurone disease. Go Emma! Sponsor @http://ow.ly/ozzUX #cx

[Raj Mendes @Raj_Mendes]

getting customer’s onside with new mobile technologies - without 'stalking' customers http://t.co/6cIW8WuAQU #cx #experience

[Raj Mendes @Raj_Mendes]

NEW CEC BLOG: Government leads private sector in customer service (not a typo!) http://t.co/rezARMcD2g #cx #custservice

[Raj Mendes @Raj_Mendes]

....And they're off! Good luck to the CEC runners in Sydney city to surf today. Look out for them in these shirts! #cx #citytosurf...

[Raj Mendes @Raj_Mendes]

Good luck to all our runners in the City to Surf! Look out for us making 'better experiences in the long run' #cx