Rajdeep Ghosh

ACD @ Prime Focus Technologies

[Rajdeep Ghosh @RajdeepRaj]

@SVFsocial @hoichoitv I want to watch something on Hoichoi but I can't because...
1. HOICHOI doesn't connect showing no network connection when other apps can
2. HOICHOI doesn't allow you to log in when you have already paid
3. HOICHOI doesn't allow you to pay

Why? Nobody knows

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Your team wanted 3 more days to understand and sort this out on a matter that is already delayed by 4 days. @amazon Please note that @amazonIN is neither good with QC nor pickup/delivery or any digital services.

[Rajdeep Ghosh @RajdeepRaj]

As usual, @amazonIN has given a damaged electronic product and no one is picking it up for return. They don't even want to replace it. But even for a refund, they're postponing their pickup and putting it on us - "the customer has rejected the pickup." Same old trick every time.

[Rajdeep Ghosh @RajdeepRaj]

No one called from the social media team. And now waiting for the advance refund which is supposed to be initiated by tomorrow. If not, then a police FIR and consumer forum @amazon @AmazonHelp @amazonIN

[Rajdeep Ghosh @RajdeepRaj]

And yet after the fourth day of pickup, Amazon sent this -

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Now again after speaking to a customer care attendant, another pickup date is given on Monday. Failing which, they promised to refund the entire amount. Let's see..

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp I don't need to. If I don't get a call from you by 12 noon today, I will take legal steps.

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp @consumerforum_ I contacted everyone. They said if you fail the third time, i.e. today, there will be an instant refund even if you don't pick up the product. So now either you pay me tomorrow or I take a legal step.

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Now a refund or consumer forum @consumerforum_ please advise

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp No one came today once again

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp I had. Nothing helped. The pickup people are constantly refusing. So please confirm if it's happening today. If not, then consumer forum.

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Your best was not good enough. Once it gets resolved, we will talk

[Rajdeep Ghosh @RajdeepRaj]

Hello

[Rajdeep Ghosh @RajdeepRaj]

@DTDCIndia It's fine. Now send this to the new address free of cost. As it has been your fault only.

[Rajdeep Ghosh @RajdeepRaj]

@DTDCIndia An important delivery like Aadhaar card came from Kolkata and did not get delivered to our Mumbai house because they couldn't find the new address. Now it has gone back to Kolkata. @DTDCIndia Helpline is constantly cancelling calls the moment we share our experiences.

[Rajdeep Ghosh @RajdeepRaj]

@DTDCIndia Let us have the conversation over here only. An urgent requirement of an important document was here. And you have goofed up. This needs to be resolved before everyone. Let people know what's going on.

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp So once again, I got my 6th pickup slot ready for tomorrow. The wait begins again.

[Rajdeep Ghosh @RajdeepRaj]

@amazonIN I don't know why you aren't picking up your faulty computer that you have sold to me. Are you waiting for it to complete a week so that you can tell me that 'now it cannot be returned'? Please get in touch and complete the return and refund.

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Today finally someone came from Amazon but he refused to pick up my computer as it is a 65k product. He called someone and clarified that the technician did not upload the right picture of my computer. Hence he asked me to call the Customer Care and change the picture. Thanksalot

[Rajdeep Ghosh @RajdeepRaj]

@AmazonHelp Hey guys, some good news. I got my 5th pickup date for the same product and i.e.tomorrow. Suspense begins again.