Rakala Sundeep Goud

I'm basically a person who loves to have fun all the time , interact with ppl , crack jokes , make ppl laugh &smile, very talkative ,Like hanging out with fnds!

[Rakala Sundeep Goud @RakalaGoud]

@SamsungMobile after the last replacement done again same issue repeated in screen line what is the issue now is the flip phone a flop model why are we still selling flip if this is the case

[Rakala Sundeep Goud @RakalaGoud]

@SamsungMobile @SamsungIndia @Samsung see the receipt I received on September 20th and till now your customer experience manager named swethasree gudavalli with email I’d [email protected] who took responsibility to resolve my issue and emailed me on 10th September

[Rakala Sundeep Goud @RakalaGoud]

After the screen was replaced within 7 months I’m seeing issues in screen again today

[Rakala Sundeep Goud @RakalaGoud]

@SamsungMobile @SamsungIndia @samsungceo @Samsung @SamsungMobile @SamsungIndia request intervention here since the executive who called is not having knowledge of the case and was not able to answer my questions and abruptly cut the call , after 3 months and only after my escalation this is what u do????

[Rakala Sundeep Goud @RakalaGoud]

@SamsungMobile @SamsungIndia attached the call I received today from your executive and he is not even aware of the case ,he calls to inform me phone is out of warranty and he is talking about my mobile purchase date when the issue is different

[Rakala Sundeep Goud @RakalaGoud]

See the follow ups I had to make for the issue @SamsungMobile @SamsungIndia

[Rakala Sundeep Goud @RakalaGoud]

#boycottsamsung#zerocustomercentric#dontbuysaumsung

[Rakala Sundeep Goud @RakalaGoud]

@SamsungMobile @SamsungIndia if you can’t resolve the case please let me talk to your CEO and I demand an answer on the issue which I’m facing since your customer care executives aren’t aware of the case

[Rakala Sundeep Goud @RakalaGoud]

Today I got the call after my tweets and follow up over 3 months and the customer care executive is not even aware of the case and just called to inform me that phone warrenty got expired

[Rakala Sundeep Goud @RakalaGoud]

#samsungzflip5

[Rakala Sundeep Goud @RakalaGoud]

After 3 months Samsung replies after my repeated mails and posts in twitter that even after my phone falls in warranty Samsung is not covering it and closing the complaint .
@SamsungMobile @SamsungIndia if this is the way you deal with your customers please let me know

[Rakala Sundeep Goud @RakalaGoud]

Nor the service centre is saying anything or called me after submitting my mobile on 20th September nor customer experience manager is reverting to my mails

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia No solution given it is almost 2 months now and this is how customers are being treated by Samsung ? #samsung

[Rakala Sundeep Goud @RakalaGoud]

#Say no to Samsung

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia my phone is been with service centre from last three monthns i just want to know if samsung is customer centric or just fake managinng customers

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia No solution given it is almost 2 months now and this is how customers are being treated by Samsung ? #samsung

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia the worst mobile which I bought in flagship model is zflip5 , why is that your promoting zflip if ur not worried about its breakdown twice in a year is worst part and ur service team is your biggest flaw , contact on 9951115168 , I urge non to buy samsung phones

[Samsung India @SamsungIndia]

@RakalaGoud This is not the experience we would expect our customers to have and would like to help. Kindly share your detailed concern via direct message (DM) so that we can look into this. https://t.co/avriiVOR5I

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia @SamsungMobile Worst customer response we get from Samsung , and don’t make customers sandwich between repair centres and customer care . None of your team is empowered to take decision and resolve customer problems - please reflect and for my last post no actions

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia @SamsungIndia @SamsungMobile there is no resolution for my problem it’s been over 1 month now , is this the way you treat your customers .

[Rakala Sundeep Goud @RakalaGoud]

@SamsungIndia No update or response on resolution, why to ask to message directly