Ralph Logistics

Europe-wide Sameday Couriers. We pride ourselves for our efficiency, trustworthiness, reliability and communication, and with good reason.

[Ralph Logistics @RalphLogistics1]

@TomTom
You can only contact customer support if you are logged in.
I can't log in.
Your help pages do not help.
Your chat bot is cant deal with this on log in:
Error 503 Backend fetch failed
It won't put me through to customer service because I am not logged in. :-(🙄😡

[Ralph Logistics @RalphLogistics1]

@halfords is this really the best your call centre can do today?? Delivery due on 3rd July, hasn't even left your warehouse. No communication from you, no reply to my email / your online message form. Then this from your online chat.

[Ralph Logistics @RalphLogistics1]

@IAtherton @campbellclaret Clearly you don't run a haulage company.

[Ralph Logistics @RalphLogistics1]

@PeteOlusoga An EU country passport.

[Ralph Logistics @RalphLogistics1]

@dog_rates @JustFoodForDogs Ralphie aged 13 still goes shopping every Saturday for his gravy bones.

[Ralph Logistics @RalphLogistics1]

All we want to do is speak to a HUMAN BEING about a missing parcel @Hermesparcels Is this really such a problem?

[Ralph Logistics @RalphLogistics1]

@DHLParcelUK How do I speak to a customer advisor? "Talk to one of our advisors" on 02476 937 770 is a sham, providing only automated information. This number does not have a "we could not find a perfectly correct address so didn't deliver option". This needs to be resolved.

[Ralph Logistics @RalphLogistics1]

@dog_rates

[Ralph Logistics @RalphLogistics1]

@santanderukhelp We can't get onto internet banking and I'm trying to pay the drivers. Has it gone down again??

[Ralph Logistics @RalphLogistics1]

@VictoriaPlumUK You have no email address or phone number on your site. Your online chat has a 2 hour queue. You have taken my money, failed to deliver my tiles and wasted 4 hours of my life in queues to be told you can't chase it up. Kindly send in @LlewelynBowen to sort it out.

[Ralph Logistics @RalphLogistics1]

@SF_England Hello, thanks for replying. My name is Maggie, not Ralph! I have DM'd you.

[Ralph Logistics @RalphLogistics1]

@SF_England Made a complaint 12/03/20. Apart from Automated Response, heard nothing. I called SLC today. Line your end was terrible then cut off. Complaint is about application for DSA being rejected because of arrears when there are no arrears. How do I get a response?

[Ralph Logistics @RalphLogistics1]

@StephenKing Clearly you've never been to Singapore...

[Ralph Logistics @RalphLogistics1]

2/2 I am highly vulnerable and all you will do is say that I can't be helped as I'm not on the government's list. You have completely abandoned a loyal, unwell and frightened customer and when I try to contact you about it, give me cut and paste platitudes.

[Ralph Logistics @RalphLogistics1]

@Ocado. 1/2 I tweeted you earlier. You asked me to dm you. I dm'd you with the serious issue I have. Your reply was less than helpful. I don't know how else to word that I am imprisoned at home with major health issues and the fact that I cannot walk.

[Ralph Logistics @RalphLogistics1]

@Ocado Now someone has replied 'how can I help?' to the dm. Can you direct them to my tweets please.

[Ralph Logistics @RalphLogistics1]

@Ocado Our director is disabled, vulnerable and in isolation. A loyal customer, her reserved slot was cancelled and she was not informed. No supermarket has delivery slots and she cannot leave the house. You won't help as she is not on govt list. Please rethink your strategy.

[Ralph Logistics @RalphLogistics1]

@Ocado I have dm'd you from this account.

[Ralph Logistics @RalphLogistics1]

@Ocado I have managed to stay calm all through my isolation until this. I am extremely anxious now. I have always been a loyal customer and bigged you up when other people asked. I feel slapped in the face.

[Ralph Logistics @RalphLogistics1]

@Ocado Here I am then. Maggie MacKenzie. I emailed you last week and got a computer generated reply today. I have emailed you back but doubt I will hear for several days. I cannot leave the house, I can't walk very far at all and I feel horribly let down by Ocado.

[Ralph Logistics @RalphLogistics1]

@Ocado How? The phone just rings out, you have disabled on-line chat and you take 4 days to reply to an email?