Ram Shanker Y

Designing cars by profession, solving problems by passion. Leader, learner, fitness enthusiast, and always curious about what’s next.

[Ram Shanker Y @RamShanker_Y]

@JioCare The IVR is now automatically disconnecting my calls after reading the service request status. I don’t even have the option to speak with a customer care representative. Please arrange a callback from a supervisor or field service manager.

[Ram Shanker Y @RamShanker_Y]

Disappointed with @JioCare @reliancejio.
Internet halted on 5 Aug. engineer assigned for 6 Aug,but no update was provided, my 10+ calls went unanswered.What’s the point of booking a service slot if it isn’t honored? I paid for a year in advance trusting Jio&I regret it #JioFiber

[Ram Shanker Y @RamShanker_Y]

@JioCare The rescheduled slot of 5–6 PM today has already passed, and the technician has still not arrived. Customer care has asked me to wait another hour. My internet has been completely down since 5 Aug. Kindly ensure the assigned engineer visits today and resolves the issue.

[Ram Shanker Y @RamShanker_Y]

@JioCare The rescheduled slot of 5–6 PM today has already passed, and the technician has still not arrived. Customer care has asked me to wait another hour. My internet has been completely down since 5 Aug. Kindly ensure the assigned engineer visits today and resolves the issue.

[Ram Shanker Y @RamShanker_Y]

@JioCare FYR No such option as you informed

[Ram Shanker Y @RamShanker_Y]

At 6:10 PM, customer care asked me to wait until 7 PM. After the slot ended, I was asked to wait another 30 minutes as the issue was “escalated.” Even then, there was no update from Jio or the engineer.

[Ram Shanker Y @RamShanker_Y]

Timeline: Service request raised on 5 Aug 2026 after my internet stopped working. Technician visit was scheduled for 6 Aug, 6–7 PM. I called the assigned engineer 10+ times through the MyJio app, but none of my calls were answered.