Ramkumar

Consumer rights | Railways | Banking | Insurance | Aviation
Accountability • Transparency • Service quality
Citizen voice 🇮🇳

[Ramkumar @RamkumarP_S]

Great that travel is seamless at airports @FlyANA_official but what about seamless compensation payments? I've been waiting 8 days for my baggage delay compensation (ID: 110610001, NH0184, 13 Jun) to be processed. 55 mins on international roaming calls, multiple DMs, zero resolution. Fix this first! 😤 #PassengerRights

[Ramkumar @RamkumarP_S]

Day 8, still unresolved. @FlyANA_official I spent 55 minutes on your international Japan phone line at my own roaming expense. Your agents cannot track anything using the compensation ID (110610001, NH0184): so what is the point of having one? No email support, broken self-service system. This needs MANUAL escalation to someone who can actually access compensation records. @cathaypacific your delay started this entire mess. 😤📞 #ANA #CathayPacific #PassengerRights #CustomerService

[Ramkumar @RamkumarP_S]

Hey @FlyANA_official @cathaypacific my baggage delay compensation application (ID: 110610001, Flight NH0184, 13 Jun 2026) is showing an error: 'There was an error in the account information, so the transfer could not be completed.' I have not received any reapplication email either. Who is responsible for fixing this? Please resolve ASAP! 😤 #ANA #CathayPacific #PassengerRights

[Ramkumar @RamkumarP_S]

Pending since 13 June with no resolution. @FlyANA_official your compensation system error (ID: 110610001, NH0184) is now blocking my reapplication via ANA Mileage too — even after creating a fresh membership. I have called your Japan and Honolulu offices, sent multiple DMs, still no fix. Is anyone actually monitoring this? @cathaypacific your delay started this entire mess. Both airlines, please act now. 😤✈️ #ANA #CathayPacific #PassengerRights #CustomerService

[Ramkumar @RamkumarP_S]

@ZeptoNow @Pillsbury Order #UGUTRCGRG70225 Pillsbury Gold Sharbati Atta (1kg x2) delivered EXPIRED. Had to return and cancel the order. This is a serious food safety violation. How is expired stock passing your warehouse quality checks? This needs to be fixed. #ExpiredFood #FoodSafety #ConsumerRights

[Ramkumar @RamkumarP_S]

@cathaypacific @cathaypacificUS @cathaypacificIN Day 1 of my business trip to Honolulu and @cathaypacific rerouted my flight without consent at HKG, and my luggage is MISSING! I have absolutely ZERO clothes, not even a change of clothes! This is unacceptable @cathaypacific! 😤🧳✈️ #CathayPacific #LostLuggage #BusinessTravel

[Ramkumar @RamkumarP_S]

@zeptocares @Lindt If your premium chocolates cannot be delivered with proper temperature-controlled handling through @ZeptoNow 's delivery network, then it ultimately harms your brand reputation. Premium products deserve premium handling from warehouse to doorstep.

[Ramkumar @RamkumarP_S]

@ZeptoNow Very disappointed. I specifically requested safe handling for temperature-sensitive chocolates and asked for a support agent, but your bot kept repeating the same responses. The order was then clubbed with other deliveries, increasing the risk of melting. Customers deserve better support than an endless chatbot loop. #Zepto #ConsumerRights #CustomerExperience @zeptocares

[Ramkumar @RamkumarP_S]

@Lindt @ZeptoNow Are premium chocolates like Lindt expected to be delivered in a thin plastic bag without any insulated or temperature-controlled packaging?

I specifically requested safe handling for this temperature-sensitive product. The order was clubbed with other deliveries, increasing the risk of melting. I refused the delivery due to improper handling, but the order was still marked as "Delivered" instead of being cancelled.

@ZeptoNow, could you please clarify your policy for handling and delivering premium chocolates in Indian weather conditions?

@zeptocares #Lindt #Zepto #ConsumerRights #CustomerExperience

[Ramkumar @RamkumarP_S]

@Lifestyle_Store I contacted your support team, and their solution was: "Try again tomorrow." Interesting approach. So customers can place orders only when your app decides to work? Are we expected to shop according to your schedule instead of ours? @Lifestyle_Store #CustomerExperience #AppIssue

[Ramkumar @RamkumarP_S]

What kind of app is this, @Lifestyle_Store ? Every time I try to sign up, it throws the same error: "You've exceeded the number of resend/verification attempts. Please try again later." Even after waiting, the issue persists. A basic OTP verification shouldn't be this unreliable. Please fix your app and provide proper support. #CustomerExperience #AppIssue #LifestyleStores

[Ramkumar @RamkumarP_S]

This is not about one driver. Almost every driver I was matched with demanded extra money. A ride quoted at ₹376 was asked to be paid as ₹500, while another quoted at around ₹340 was demanded to be ₹600. If passengers have to negotiate fares after booking, the quoted price has no value at all. I lost 45 minutes and couldn't reach my destination on time. Repeated apologies won't fix a systemic issue. @Uber_India #CustomerRights

[Ramkumar @RamkumarP_S]

A driver demanding ₹600 for a ride quoted at around ₹340 is not a small difference, it's an unreasonable hike of nearly 80%. Passengers shouldn't have to bargain after booking through the app. Had to cancel the ride. Please address such practices. @Uber_India #Uber #CustomerRights

[Ramkumar @RamkumarP_S]

@zeptocares @ZeptoNow

Order #JHILSCCGRF41119
I repeatedly raised concerns in chat about the changing ETA, delays, and the apparent clubbing of orders, specifically warning that fragile items like eggs could get damaged.

As expected, the eggs arrived broken. I had flagged this risk well before delivery, yet the outcome was exactly what I warned about.

Repeated delays and clubbing orders containing fragile items clearly increase the risk of damage. Better handling and delivery planning could have prevented this entirely.

Customers should not receive damaged products after proactively raising concerns in advance. Very disappointing experience.

#Zepto #DeliveryIssues #CustomerExperience

[Ramkumar @RamkumarP_S]

This is now the third consecutive night of late-night drilling/construction work at the Max Fashion showroom in Paruthipattu. Nearby residents continue to be disturbed during sleeping hours. Despite repeated concerns being raised through DM, email, and public posts, there has been no acknowledgement or response. This lack of communication is disappointing and reflects a lack of consideration for the surrounding community. Kindly address this issue and ensure such work is carried out during daytime hours. #Paruthipattu #Chennai #NoisePollution

[Ramkumar @RamkumarP_S]

@maxfashionindia Despite raising this via DM, there has been no response. Drilling/construction work is being carried out at the Max showroom in Paruthipattu at around 1:30 AM, causing significant disturbance to nearby residents and affecting sleep. Why can't such work be scheduled during daytime hours? Kindly address this issue immediately and ensure it does not continue tonight. #Paruthipattu #NoisePollution

[Ramkumar @RamkumarP_S]

Second consecutive night of drilling/construction work at the Paruthipattu showroom. The noise is continuing at 11:30 PM and is disturbing the sleep and peace of nearby residents. Despite reporting this yesterday, there has been no response or action. Please address this immediately and avoid carrying out such work during late-night hours. #Paruthipattu #NoisePollution

[Ramkumar @RamkumarP_S]

Another question for @Pepperfry:

If the tracking page is now showing "Slight delay in shipping from Pepperfry Facility, Bhiwandi WH" after the order was marked as shipped on 30 May, what assurance do I have that the committed delivery date of 4 June will be met?

At this stage, I request a clear commitment:

• Confirm the current location of the product and guarantee delivery by 4 June, or

• If Pepperfry is unable to meet the committed timeline, provide the option to cancel the order and issue a full refund to the original payment source without any cancellation charges.

Customers should not be expected to bear cancellation costs when delays, contradictory updates, and lack of transparency are entirely on the seller's side.

Order No: 310823307

[Ramkumar @RamkumarP_S]

Further update: The order was marked as "shipped" on 30 May. However, the tracking page was updated again on 1 June with the status "Slight delay in shipping from Pepperfry Facility, Bhiwandi WH."

This raises a simple question: has the product actually left the Bhiwandi facility or not?

After multiple emails, chats, grievance escalations, social media follow-ups, and calls, neither Pepperfry nor its support team has been able to provide a clear explanation for:
• The delay after QC completion on 27 May.
• The contradictory shipment updates.
• The actual current location of the product.

Customers should not have to chase multiple teams just to obtain basic shipment information. I hope Pepperfry provides a factual update and delivers the order by the committed date of 4 June.

[Ramkumar @RamkumarP_S]

Thank you for responding and for checking the matter.

The product itself may be from Nilkamal, but the customer experience is determined by the delivery and support process. Unfortunately, Pepperfry's handling of this order has been disappointing.

After QC completion on 27 May, the order remained at the Bhiwandi facility, followed by multiple escalations, complaint closures without resolution, and contradictory shipment updates. Even now, the tracking page shows a shipping delay.

What's the use of having a good product if it is handed over to a partner that struggles with transparency, communication, and customer support?

I hope Nilkamal can help ensure that the order is delivered as committed and that customers receive accurate information instead of repeated escalations.