Miranda Lewis

jazz cellist 🎻 and children’s writer, usually featuring birds 🦜

[Miranda Lewis @RandaLoretta]

@British_Airways No reference number was given despite us being told we would be emailed one. For a company who pride itself so much on customer service, this has been handled very poorly

[Miranda Lewis @RandaLoretta]

@British_Airways you lost my luggage over 24 hours ago and haven’t been in touch as you said you would - please can you locate my bag and let me know when I’ll receive it? Pretty disappointed at this customer service

[Miranda Lewis @RandaLoretta]

I wrote this last week, after some confronting days

[Miranda Lewis @RandaLoretta]

@TK_HelpDesk I have been informed by Turkish airline that I have to travel to an airport to receive my compensation from being bumped off a flight? Why should I have to travel for two hours to receive my compensation when it was you who caused this inconvenience?

[Miranda Lewis @RandaLoretta]

@TurkishAirlines say I have to travel to an airport if I want to receive my compensation for being taken off an over booked flight and consequently having to wait for 8 and a half hours. This is appalling.

[Miranda Lewis @RandaLoretta]

@TurkishAirlines not only over booked my flight and made me wait for 7 hours but now my new flight is an hour late. Disgraceful.

[Miranda Lewis @RandaLoretta]

@StarbucksUK I unfortunately just got served a normal latte to go when I asked for an oat milk latte at Marylebone. Are you able to send me any compensation for this?

[Miranda Lewis @RandaLoretta]

@ASOS_HeretoHelp hi, I got an email saying my order had been posted through my letterbox but it hasn't - my order number isr is 301496641

[Miranda Lewis @RandaLoretta]

@UnitedAirHelp Ah ok fair enough, you're so savvy! I respect you for that

[Miranda Lewis @RandaLoretta]

@UnitedAirHelp I emailed it in twice. I was told it would finally be in my account on Tuesday. Today it is 10 weeks since j emailed in my claim and I was told it was be a 6-8 wait.

[Miranda Lewis @RandaLoretta]

@united you should at the very least after all you have put me through find out what is going on with my claim. Repeatedly such awful customer service.

[Miranda Lewis @RandaLoretta]

@united I simply can't afford to keep ringing you, as of course you won't be re-embursing me for that either

[Miranda Lewis @RandaLoretta]

@united 15 weeks ago you lost my luggage and I have still to receive a single penny

[Miranda Lewis @RandaLoretta]

@united Aww you guys, never knowing what's going on! Keeping me on my toes!

[Miranda Lewis @RandaLoretta]

@united tomorrow it's our anniversary-10 weeks since I sent my claims form! Are you getting me anything special? 😘😍❤️❤️

[Miranda Lewis @RandaLoretta]

@E4Chelsea Congratulations for your catastrophically irresponsible portrail of how to deal with men's mental health this week - a life coach telling a man to stop acting 'like a little girl' and to 'please find your balls again'.

[Miranda Lewis @RandaLoretta]

@united btw coherent means clear just in case that caused confusion

[Miranda Lewis @RandaLoretta]

@united but I know that you know that I know that you do really know an answer to my query, you know?

[Miranda Lewis @RandaLoretta]

@united and then when I kindly oblige you can't seem to give an answer. Oh dear! It's all so tricky

[Miranda Lewis @RandaLoretta]

@united the pattern seems to be you ask for a direct message to stop me tweeting you