Rapido

India’s leading ride-hailing app!
Quick, Affordable & Reliable. Now in 500+ cities. Book now! 🏍️🛺🚖

Need help? Reach out only to @RapidoCares for support.

[Rapido @rapidoapp_]

Hi Harish, we tried to connect with you to discuss this matter; however,​ the call went unanswered from your end. We request you to kindly let us know your convenient time for a callback or share an alternate contact number so that we can get in touch with you and assist you accordingly. Thank you for your patience and cooperation.

[Rapido @rapidoapp_]

Hi Ramakant, we understand your concern regarding ride cancellations and the difficulty caused by such experiences. We appreciate you sharing this feedback with us. If this has happened during any specific ride, please share the ride ID so we can look into it further and assist you better. We will certainly take your suggestion into consideration and continue working towards improving the ride experience for our customers. Thank you for helping us identify areas where we can improve.

[Rapido @rapidoapp_]

Hi Ramakant, we sincerely apologize for the inconvenience caused due to the issue with the pickup and drop location details. We understand how frustrating this experience must have been for you. Kindly share your registered mobile number and ride ID with us so we can look into the concern and assist you further.

[Rapido @rapidoapp_]

Hi Manohar, we sincerely regret the delay in response and understand your frustration regarding the support experience. Your safety and trust are extremely important to us, and we take such concerns with the utmost seriousness. As discussed, we have already taken strict action in this matter, and the Captain has been permanently suspended from the platform. We assure you that passenger safety remains our top priority, and we continuously work towards ensuring a safe and reliable experience for all our users.

[Rapido @rapidoapp_]

@biscottibefore We understand your concern. However, we need your registered mobile number to check your account and assist you with the notification issue. Please share your registered mobile number via DM link so that we can look into the matter and help you further. https://t.co/813zwQxfYD

[Rapido @rapidoapp_]

Hi Rutick, we regret to hear that you are unhappy with the recent fare changes. Please note that fares may vary based on factors such as booking time, captain availability, demand, and location. We appreciate your feedback and will continue to work towards keeping fares as reasonable as possible for our users.

[Rapido @rapidoapp_]

Hi Vinod, we’re really sorry to hear about the deduction and the frustrating experience you had while reaching out to support. We completely understand how concerning this must feel, and we truly regret the inconvenience caused. We’d like to look into this for you as quickly as possible. Please share your registered mobile number so we can check the details and assist you further.

[Rapido @rapidoapp_]

Hi Rajarshi, we’re truly sorry to hear about your experience. We understand how concerning and unacceptable such behavior can be, and we take such matters seriously. Kindly share your registered mobile number and ride ID via DM so we can look into the details and assist you further.

[Rapido @rapidoapp_]

Hi, we’re sorry to hear about the issue you faced while using coins for your booking. We understand how frustrating it can be when a feature does not work as expected. Kindly share your registered mobile number and ride ID via DM so we can check the details and assist you further.

[Rapido @rapidoapp_]

Hi Prashant, we understand your concern regarding the fare difference and vehicle details shown during the ride. We would like to look into this further and assist you. If this has happened during a specific ride, kindly share your registered mobile number and ride ID via DM so we can check the details.

[Rapido @rapidoapp_]

Hi Dhruv, we understand your concern regarding the fare increase. After checking the details, we found that the fare was revised due to the additional time taken for the ride. As a service gesture, the excess amount has been credited to your Rapido wallet, which you can use for your next Rapido Bike ride. Please feel free to reach out to us for any further assistance.

[Rapido @rapidoapp_]

@AnadiSharmaInd Hi, we’re truly sorry to hear about your experience. We understand how disappointing it can be when a ride does not meet your expectations. Kindly share your registered mobile number and ride details via DM so we can look into this and assist you further.

[Rapido @rapidoapp_]

@Paurush00786 Hi Paurush, we are truly sorry to learn this from you. This is not the service we strive to offer. Please elaborate on your concern along with the ride ID and your registered mobile number via DM so that we can assist you further. https://t.co/813zwQxfYD

[Rapido @rapidoapp_]

Hi Shaikh, we sincerely apologize for the concern caused and understand how serious this allegation is. We take such reports very seriously and assure you that we will look into the matter and take strict action if any violation is found. Kindly share the complete details and supporting evidence with us so that we can investigate and assist you further.

[Rapido @rapidoapp_]

As discussed over the call,​ we want to inform you that the captain has been suspended for the unease caused. Moreover,​ required measures are being implemented to avoid such instances. Customer comfort and convenience are our primary priorities,​ and we always ensure to provide our customers with the best possible service. We look forward to serving you again,​ ensuring a seamless experience. Feel free to reach out to us if you need any assistance.

[Rapido @rapidoapp_]

Hi Pankaj, we sincerely regret the inconvenience caused due to this experience. We understand how frustrating it can be to wait for a ride and not receive proper assistance from the captain. Please be assured that the matter has been reviewed and appropriate strict action has been taken against the concerned captain to prevent such instances in the future. We appreciate you bringing this to our attention.

[Rapido @rapidoapp_]

Hi, we are deeply concerned to hear about the experience your cousin had during the ride. We understand how alarming and uncomfortable such a situation can be, and we sincerely regret the inconvenience caused. We would like to look into this matter on priority. Kindly share the registered mobile number and ride ID via DM so that we can investigate the details and assist you further.

[Rapido @rapidoapp_]

Hi, we understand your concern regarding the Rapido Wallet balance and the inconvenience caused due to not being able to use it. We’d like to look into this and assist you with the best possible resolution. Kindly share your registered mobile number so that our team can check and help you further.

[Rapido @rapidoapp_]

Hi Vikas, we sincerely regret the experience you had with the captain. We understand your concern and would like to look into this matter seriously. Kindly share more details about the incident along with your registered mobile number and ride ID via DM so that we can investigate and assist you further.

[Rapido @rapidoapp_]

Hi, we sincerely regret the inconvenience caused to you. We understand your concern regarding the captain asking for an additional payment and the cancellation charges applied to your ride. We would like to look into this and assist you further. Kindly share your registered mobile number and ride ID via DM so that we can check the details and help resolve the issue.