Rapido

India’s leading ride-hailing app!
Quick, Affordable & Reliable. Now in 500+ cities. Book now! 🏍️🛺🚖

Need help? Reach out only to @RapidoCares for support.

[Rapido @rapidoapp_]

@Vishal17Agarwal Hi,​ we request you to kindly share the ride ID via DM, so that we can investigate the matter and assist you accordingly at the earliest. https://t.co/813zwQxfYD

[Rapido @rapidoapp_]

Hi Aastha, we're truly sorry to hear about your experience and understand how frustrating it must have been to face a fare mismatch and be asked to pay more than the amount shown in the app. This is certainly not the experience we want you to have. Please share your ride ID with us via DM so we can thoroughly investigate what happened and take appropriate action.

[Rapido @rapidoapp_]

Hi Anita, We understand your concern and sincerely apologize for the inconvenience caused. We understand your feedback regarding the reported incident, which is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number Via DM, so that we can review the issue and assist you further.

[Rapido @rapidoapp_]

Hi Salmaa, We are truly sorry for the unacceptable experience you had. A captain refusing the ride, the replacement ride failing to arrive, and the booking being canceled after repeated delays is completely unacceptable. Captains are expected to follow the fare shown in the Rapido app, and any deviation from that is not acceptable. This falls far short of the service we aim to provide. Your feedback has been taken very seriously.

[Rapido @rapidoapp_]

Hi Krish, we sincerely apologize for the inconvenience caused and understand your concern regarding the mismatch of the assigned captain/vehicle and the refusal to turn on AC during the ride. We regret the experience you had. Please be assured that strict action has been taken against the assigned captain to prevent such incidents in the future. If you need any further assistance, feel free to reach out to us.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the captain taking a longer route, demanding extra charges, and the inappropriate behavior you experienced during the ride. We take such matters very seriously. To help us investigate the issue thoroughly and take appropriate action, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the matter and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the undelivered food order, lack of response from the captain, and difficulty in reaching support. We regret the experience you had and take such matters seriously. To help us investigate the issue thoroughly and assist you further with the compensation request, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the matter and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the app issue and the captain contacting you from a personal number to request cancellation. This is not the experience we aim to provide. To help us investigate the matter thoroughly and take appropriate action, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the issue and assist you accordingly.

[Rapido @rapidoapp_]

Hi Prabhas, We understand your concern and sincerely apologize for the inconvenience caused. We understand your concern regarding the fare discrepancy between the quoted amount and the final charged amount, which is not the experience we aim to provide. Kindly share your Ride ID and registered mobile number so that we can review the fare details and assist you further.

[Rapido @rapidoapp_]

Hi Vivek, we sincerely apologize for the inconvenience caused and understand your concern regarding the incorrect vehicle, reckless driving, and extra charges during your ride. We regret the experience you had and take such feedback seriously. We would like to inform you that strict action has been taken against the assigned captain to prevent such incidents in the future. Additionally, regarding the extra charges collected, necessary adjustments have been made in your Rapido wallet. If you need any further assistance, please feel free to reach out to us.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the incident you are referring to. We take all safety-related issues very seriously. To help us investigate the matter thoroughly and take appropriate action, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the case and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the lack of visible action against the captain. We take such feedback seriously and would like to review the matter in detail. To help us investigate the issue and assist you further, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will look into it and take appropriate action accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the reported mobile numbers and the suspected fraudulent activity on the platform. We take such matters very seriously and appreciate you bringing this to our attention. To help us investigate the issue thoroughly and take appropriate action, we request you to kindly share more details along with your registered mobile number via DM. Once received, we will review the matter and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the captain’s behavior, feedback response delays, and your overall experience with the service. We regret that your expectations were not met. We take such concerns seriously, especially those related to safety and verification. To help us investigate the matter thoroughly and assist you further, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the issue and take appropriate action accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the captain’s behavior and your overall experience with the ride. We regret that the service did not meet your expectations. To help us investigate the matter thoroughly and process your request regarding account deletion, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the issue and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the waiting time starting before the captain reaches the pickup location and the lack of prior intimation. We understand how frustrating this experience can be. To help us investigate the matter thoroughly and take appropriate action, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will review the issue and assist you accordingly.

[Rapido @rapidoapp_]

Hi, we sincerely apologize for the inconvenience caused and understand your concern regarding the delay in response from our safety support team. We regret the experience you had and understand how critical timely assistance is in such situations. To help us investigate the matter thoroughly and assist you further, we request you to kindly share your registered mobile number along with the Ride ID via DM. Once received, we will look into this on priority and take appropriate action accordingly.

[Rapido @rapidoapp_]

@KritikaSachdev9 Hi Kritika, kindly confirm the amount you paid for the ride along with the payment method used with us via DM so that we can assist you further. https://t.co/813zwQxfYD

[Rapido @rapidoapp_]

@arkumar331986 We have checked your message, however we are unable to find the required details. Kindly share more information about your concern along with your registered mobile number via DM so that we can assist you further. https://t.co/813zwQxfYD