Please just provid me a refund for my two experience @VirginExp I’m a key worker and haven’t had a break throughout this pandemic. Jsut need the money back to support myself. I’m never going to have the time nor time off work to do them...
@musicMagpie @musicMagpieCS @Hermesparcels please actually do something about this. Been back and forth with customer service for over 7weeks. Order 6042617.
@musicMagpieCS Please please please just send someone - anyone to collect these so you can process and I can have my payment. I will leave it in the safe place the whole time. Every day. And just hope one day it’s gone. Like I have done for over two months.
@musicMagpieCS Why hasn’t it been collected for the 20th time in 2months!!!!!!!!!!!!!!!!! It’s in my safe place as requested. While I have been working throughout the pandemic. I have done as your website states!!!!!!!!
@musicMagpieCS Please, though I am at work but if you can arrange thank you. Back garden with a gate that has 51 on it. It’s two boxes as they had to be weight restricted.
@musicMagpieCS Well of course I wasn’t there I was at work. But had no notes?
I’m luckily not at work tomorrow Wednesday as it was pre booked holiday - if they can do tomorrow brilliant!
@musicMagpieCS No one came. No notes, no emails, no calls, no one on CCTV. Boxes sat in the garden safe place where i painfully put them. The same place they have been for two months.
@valentinecj76 @musicMagpie @musicMagpieCS @Hermesparcels A special collection was in place for today. NO ONE COLLECTED this has been going on since the beginning of April.
@musicMagpieCS If the can collect form the safe place that’s on my account (or even arrive which they never have/do when I have been in and checked cctv) Monday 1st June ASAP
@musicMagpieCS Why was I never told this - also in the 7weeks why hasn’t anyone told me this. In my repeat emails every other day...Can I have a 5.30pm slot then?
@musicMagpieCS I would have said today if I could as I was off work for today’s collection. If not has to be a weekend of a evening weekday collection 6pm onwards. So I can do it ASAP
Just saying @GlossyboxUK@GlossyboxUK_CS never again. Over 5 weeks to still not issue my refund. It’s ok to give free boxes to ‘influencers’ and get them to promote you but a simple refund with evidence. NOPE the worst customer service for a new customer and I’m a key worker.
@Hermesparcels Can I please have contract number to ring so I can discuss package that hasnt been collected x2 now with no news/update Im a key worker not at home keep leaving it out all day & it’s not being collected it was expected to be with the recipient tomo its taken 3weeks for a slot