Raquel Castells

Mother, producer, cofounder of @ikuseearte, director, traveller, reader, and so many other things I'd like to be...

[Raquel Castells @RaquelCastells1]

A project very close to my heart

[Teatro Arriaga Antzokia @Teatro_Arriaga]

🌍Arriaga Antzokiak euskarazko antzerkia Europara eramango du!
DoSEL proiektuak Europako hizkuntza gutxituetan idatzitako dramaturgia sustatu, itzuli eta hedatuko du. Emanaldiak, hitzaldiak, tailerrak... Europako Hizkuntza Txikiagoen Drama😊
#creativeeurope #europeanunion

[Teatro Arriaga Antzokia @Teatro_Arriaga]

🌍Arriaga Antzokiak euskarazko antzerkia Europara eramango du!
DoSEL proiektuak Europako hizkuntza gutxituetan idatzitako dramaturgia sustatu, itzuli eta hedatuko du. Emanaldiak, hitzaldiak, tailerrak... Europako Hizkuntza Txikiagoen Drama😊
#creativeeurope #europeanunion

[Raquel Castells @RaquelCastells1]

¡Firma la petición! ¡No a la megafábrica de celulosa de Altri en Galicia! https://t.co/zdFHqbkslZ

[Raquel Castells @RaquelCastells1]

After almost THREE MONTHS of dealing with the absolute disaster that is Iberia’s customer service, I’m at my wit’s end They have a talent for not solving anything and are incapable of reading through a file without messing things up. #IberiaFail
#CustomerServiceNightmare

[Raquel Castells @RaquelCastells1]

Day 30: My bag flew back to Brussels, yet @Iberia can't manage to deliver it to my home. Stellar performance and the most "helpful" customer service ever. Bravo, Iberia! #LostLuggage #IberiaFail #CustomerServiceNightmare #TravelHell #Incompetence #DoBetterIberia

[Raquel Castells @RaquelCastells1]

@Iberia Ok

[Raquel Castells @RaquelCastells1]

This is the DM I received from a supposedly CEO of @Iberia

[Raquel Castells @RaquelCastells1]

@Joe_Iberia_ Are you personally going to call me?

[Raquel Castells @RaquelCastells1]

Day 23: My luggage is still missing, and @Iberia has done nothing to search for it. It's just sitting unattended in a warehouse outside the airport. Iberia refuses to give me access to any manager to solve my case.m. #LostLuggage #IberiaFail #TravelHell #DoBetterIberia

[Raquel Castells @RaquelCastells1]

@Joe_Iberia_ Iberia is not assisting me. It’s been weeks since you give me the same response. No o e is looking for my luggage. Iberia prefers to pay a ridiculous compensation to hiring staff to do the search. Stop lying.

[Raquel Castells @RaquelCastells1]

@Joe_Iberia_ How can I send you a d’DM?

[Raquel Castells @RaquelCastells1]

@_hawk_ceo_ I’ve done that already. Several times. No one is contacting me nor searching my luggage

[Raquel Castells @RaquelCastells1]

@Joe_Iberia_ I have my doubts Joe Campbell is a real person. You are probably an automatic response

[Raquel Castells @RaquelCastells1]

Day 16:@Iberia,master of incompetence still can't find my luggage that flew from Brussels to Madrid with no transfers.Bravo,@Iberia,for turning simple tasks into impossible missions! My anger & desperation know no bounds.#LostLuggage #IberiaFail #TravelHell #IncompetenceAtItsBest

[Raquel Castells @RaquelCastells1]

@IbriaHlp I have not received any DM yet. I want my luggage

[Raquel Castells @RaquelCastells1]

Day 15: @Iberia still has my luggage MISSING and their customer service is nothing but a brick wall absorbing complaints without any solutions. This is beyond unacceptable. WHERE IS MY LUGGAGE?! #LostLuggage #CustomerServiceDisaster #IberiaFail #TravelHell #WorstAirlineExperience

[Raquel Castells @RaquelCastells1]

@Iberia I have received @Iberia ‘s apologies every day since the 4th of July. Actually that’s all I have receive from you guys. Not good enough as you surely understand

[Raquel Castells @RaquelCastells1]

Day 10 of the luggage nightmare: daily calls to @Iberia's call center, and still no luggage. Thanks, @Iberia, for your incredible support and competence. You’ve truly made my travel experience unforgettable. #LostLuggage #CustomerServiceFail #TravelNightmare #IberiaFail

[Raquel Castells @RaquelCastells1]

@Iberia Sure. I’ve been getting that same response since July 1st. Thank you

[Raquel Castells @RaquelCastells1]

It's been 8 days since @Iberia lost my luggage flying from Bxls to Madrid.8 days of endless calls to a call center that can't help at all. Bravo,@Iberia, for your exceptional customer service and meticulous care of our belongings!#LostLuggage #IberiaAirlines #TravelNightmare