We hear you loud and clear. Our first priority is to fix what’s caused the most frustration: risk control.
If your account has been frozen, we’ve opened two fast-track channels and streamlined the unfreezing process, led by our customer support head Derrick:
> Twitter dm: @DerrickYeo61993
> Telegram: @derrickmexc
Our entire team has been working around the clock to resolve user account issues.
We stand united to rebuild and be better.
@MEXC_Official
MEXC Update
On October 20th, I had a one-hour call with @cecilia_hsueh, who has publicly taken on the role of trying to resolve the @MEXC_Official issue.
I started the call with my camera on - something that apparently surprised her. I told her I had nothing to hide. I prefer to look people in the eye.
From the start, she used the classic corporate playbook.
She claimed she had “undeniable proof” I broke the rules - meaning, by MEXC’s own terms, the funds should be forfeited (a polite way of saying they get to keep them). She said she was happy to show this evidence to a third party…but that doing so would require doxxing me, and she “knew I wouldn’t want that.”
Then came the carrot:
She said MEXC “wants to resolve it” and “sees a path to unlocking the funds.”
But it quickly became clear that what they really wanted was for me to publicly admit I broke the rules - to validate their actions with my own words.
I asked her to tell me more about the supposed “evidence.”
She said back in April, they had records of two orders executed within the same second - which they deemed as not possible from a manual process.
Wait…April? When I was still testing strategies - and losing money?
Yet they didn’t freeze my account until the fall, after I made $5M in profit in 90 days?
I took a breath and told her very sincerely:
“I don’t know if you’re a parent. But I have two young daughters. And on all of the love I have for them I can promise you that I did not do what you're saying I did.
I used no bots, no automation. Every single trade was manual.”
I explained that VPN lag could easily explain two trades executing a single second on their side - doesn't mean they were sent from the same second on my side. She acknowledged the point but didn’t concede. We reached an impasse.
Still, she indicated MEXC was “open” to releasing the funds - if I helped them control the narrative.
It was obvious: they want me to say, “I broke the rules, but MEXC was nice enough to return the money.”
I told her I’d only ever speak the truth.
If the matter was resolved, I’d gladly make a public statement - but it would be based in reality, not propaganda. I can and do see how it's possible that my unique - manual - trading strategy, combined with laggy VPN internet traffic could potentially trip a risk review. I used to run a web2 empire - I know all sorts of things can trigger risk control and that sometimes innocent people get caught in the crossfire. What matters is how quickly the business resolves it.
I've never had an issue with being put under review. Taking months to even tell me what I'm accused of and finding me guilty on little more than mere suspicion? That I take issue with.
We did agree on one thing: their old “risk control” system - total radio silence, zero transparency, and endless review extensions - is broken. She even admitted that much.
We closed on a surprisingly cordial note. She complimented my understanding of the industry and even suggested I might make a good CEO candidate for one of MEXC’s new initiatives. I laughed and told her I’d never want to be a CEO again - but I’d gladly donate my time as an unpaid advisor to help MEXC fix their broken systems and improve customer experience…if their intent to improve was real.
The call ended with her promising follow-up in the next couple of days.
That was a week ago Monday. It’s now over 10 days later and still no movement on this issue.
Let me be clear: I never expected much.
Cecilia is new to the organization - perhaps even sincere - but ultimately captured by MEXC’s internal narrative: that they are the victims, and that once they define you as “in violation,” they’re justified in keeping your funds.
But here’s the part they probably didn’t mean to reveal - this public pressure has hurt them.
But my voice is not for sale.
Not for profit.
Not for peace.
Not for anyone.
They’ll just have to live with that.
🫡 From the depths —
The White Whale 🐋
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