RaveCapture

Turning ordinary customers into raving fans | Supporting 500+ independently owned brands in the US, CA, UK, EU and AUS

[RaveCapture @RaveCapture]

Good on the FTC for going to the source of the problem, instead of pounding on the little guys first.

Let's do better! Lead with integrity or lose in the long run--that's for platforms like us and merchants.

https://t.co/Ur3XScYFcY

[RaveCapture @RaveCapture]

Are your product pages optimized for conversions? 🛍️

1️⃣ Reviews & ratings above the fold for
2️⃣ Feature UGC with real customers
3️⃣ Benefit-focused descriptions
4️⃣ Mobile-friendly layouts a priority
5️⃣ Add trust signals

Make it count! 💪
https://t.co/G1eNVJTvTZ

[RaveCapture @RaveCapture]

🌟 10 Ecommerce Trends for 2025 🌟

https://t.co/0EJkpG3QeT

1️⃣ AI chatbots & recommendations 🤖
2️⃣ Sustainability as a purchase driver ♻️
3️⃣ Mobile-first faster checkout 📱
4️⃣ AR & Virtual Try-Ons for immersive shopping 🛋️💄
5️⃣ Subscription models that keep customers loyal 📦

[RaveCapture @RaveCapture]

Getting new reviews is all in the ask!

📩 Personalize, time it right, and make it easy. Here are 5 templates to get your started right

Quick tips: Keep it short, add value, and don’t forget gratitude! 💡 #EcommerceTips #ProductReviews

https://t.co/A3JmfjsYHc

[Arvid Kahl @arvidkahl]

lol

[RaveCapture @RaveCapture]

🚀 Boost your BigCommerce store with smart review management!

🔑 Reviews = Trust. They help shoppers decide, boost SEO, and increase conversions. 📈

💡 Pro tip: Automate review requests & showoff all reviews!

Your reviews = your superpower! 💬💪
https://t.co/1AooRrfijm

[RaveCapture @RaveCapture]

Pro tip:

In your review request email to customers, ask, “How did you first hear about us…?”

Frame it as a multiple choice question with up to 4 answer options related to your marketing efforts.

[RaveCapture @RaveCapture]

Reviews = Your secret weapon on Shopify. 💥
https://t.co/SdxtmFOfCm

They build trust, boost SEO & convert sales! But it’s not just about getting reviews – it's how you manage them.

👉 Make leaving a review easy.
👉 Automate collection for consistent feedback.
👉 Respond to every review—yes, even the bad ones!

Turn feedback into fuel for your growth! 🚀
#Shopify #EcommerceStrategy

[RaveCapture @RaveCapture]

What are you building this week?

[Product Paige @pa1ge]

When the Shopify App costs more than Shopify 🚩🚩🚩

[RaveCapture @RaveCapture]

Need more customer reviews? Here’s the game plan! 🔥

📧 Perfect timing:
Wait 7-30 days after delivery to ask for reviews.

💡Keep it simple:
Short and sweet forms = more reviews.

🎉Offer incentives:
Discounts & gift cards work wonders! 🎁

⌨️Follow up:
Send polite reminders.

🙂Classy response to bad reviews:
Fix the issue, don’t ignore it!

Get the full scoop here: https://t.co/Ypv90KJkKE

#Ecommerce #CustomerReviews #ProTips #shopifyapp #bigcommerce

[RaveCapture @RaveCapture]

How does Second Skin Audio turn negative reviews into loyal customers? 🤔

🔥 They monitor reviews in real-time.
🔥 Their whole team stays in the loop via Slack.
🔥 They listen first, fix later (and follow up with refunds/replacements).
🔥 Sometimes, they even throw in a surprise gift card! 🎁

Turning angry customers into raving fans is possible—if you know how.

Get the full story: https://t.co/QQj2SbeBQB

#Ecommerce #CustomerLoyalty #ReviewManagement

[RaveCapture @RaveCapture]

"Set it and forget it"

Nice for SAAS companies, bad for users

Most companies mess up by setting and forgetting their review programs - checking them barely once a month and rarely updating things or utilizing their content 🫥

Want an easy process to follow just twice a week?

👉Check for new reviews
👉Respond to key reviews (negative ones and excellent ones)
👉Find any new UGC > Share to Social media
👉Once a month (at least) analysis and update review request / survey copy
👉Rinse and Repeat

Whether you're a team of 1 or 100 it starts with logging in so you can reap the rewards.

[RaveCapture @RaveCapture]

Review response rates

<2% is meh... not hitting the mark at all.
3%-5%? Not bad... but you can do better!
Aim for 7%-10%. Over 10%? Please share those secrets!!

So, how can we bump those numbers up?

🔥 Automate:
Stop with the manual requests. You're wasting time and send requests automatically and at the right time!

🔥 Create Raving Fans:
This one's on you. When customers feel the love, they'll shout it from the rooftops.

🔥 Keep It Simple:
Keep your review requests short and sweet. Trust me, your customers will thank you.

🔥 Incentivize:
Do what's right for your business, but trust us, incentivizing (correctly) will garner more VALUABLE reviews.

ProTip: Be unique and personal when asking for reviews-no ones likes being asked to do things from some rando company

https://t.co/tL5mqf10vj

[RaveCapture @RaveCapture]

Best way to grow your business...

Care. About. Your. Customers.

You can have all the reviews &amp; UGC in the world, but if you don't care about your customers it'll come back around

[RaveCapture @RaveCapture]

@Jacob96827521

[RaveCapture @RaveCapture]

🚨 Do not allow customers to write reviews assisted by AI

Lots of software have this functionality but according to the new FTC guidelines, this practice could be heavily fined.

[RaveCapture @RaveCapture]

Example 3:

Includes information about the customers past experience with the company and how they plan to use the product.

[RaveCapture @RaveCapture]

If most of your positive reviews look like this 👇

"Great product, highly recommend."
"2nd time buying. Obviously love this product!"
"Product was very good for the quality and price."
"Wonderful quality for the price. Delivery was fast."

they aren’t helping you as much as you might think.

Why?

Customers need a REASON to buy your product. If anything, these reviews are only helping reaffirm what you're promoting in marketing content.

Not to mention, all of your competitors have the same kind of reviews... so what sets you apart?

[THREAD]

[RaveCapture @RaveCapture]

Reviews that will set you apart from the competition include information detailing… 👇

⭐️ HOW the product was used
⭐️ HOW the customer felt after using the product
⭐️ WHAT the product helped the customer achieve
⭐️ WHAT experience was created for the customer

These details are unique to your brand. Most importantly, they help paint a picture of what new customers can expect.

Want to know the best thing you can have in a review though? Photos & Videos showing the product in action!

[THREAD]

[RaveCapture @RaveCapture]

Example 2:

Includes detailed information of how the product was applied in real life. Will help other customers know for certain the product can be trusted in specific situations.

[RaveCapture @RaveCapture]

Example 1:

Includes details on the experience of using the product, feelings about the product and a photo.