Since yesterday, I have been hearing this nonsense from armchair analysts and overnight experts reacting to the latest company results and commentaries. "If Indian IT companies had saved some of the profits they distributed as dividends over the last few years and invested that in product development, we would have built the next SAP, Microsoft, or Salesforce."
What a load of nonsense.
I have spent over 20 years in IT companies, both services and product firms, and let me say this clearly:
If money alone could build world-class products, you have absolutely no idea how this industry works.
You don’t understand the challenges.
You don’t understand how products evolve.
You don’t understand the importance of ecosystems or the brutal failure rates involved.
Let’s get one thing straight: A services company can never, can never, build a great product internally or even externally under the leadership of the same company.
Why? Because the leadership mindset in services companies is fundamentally different.
They operate with short-term thinking, obsess over weekly/monthly/quarterly revenue and margins, and are built for execution, not innovation. Their entire DNA is optimized for client delivery, utilization, and margin tracking.
Failure, in services, is a threat, it damages client trust.
Failure, in products, is data, you learn and pivot.
Product companies require a radically different mindset:
Evangelist founders, Deep user empathy, Product-first culture, Time and patience to fail, iterate, and try again and most importantly, a market that’s ready
You don’t build category, defining products through a budget allocation. You build them through belief, obsession, and culture.
Even if Indian IT services firms had allocated money for product bets, they would have needed to create entirely separate structures, with different leadership, risk appetite, incentives, and governance. And even then success is far from guaranteed. These all are not possible under services umbrella. Many services companies tried this, hidden from outside. Almost all failed.
@BaluGorade 1) Buy LIC JS policy paid premium for 10 years. Then I realised this is a big financial mistake. Last year I surrendered & invested all in MF.
2) Buy HDFC Top 200 MF in 2013 and exited in 2015 to buy gold.