Matt

[Emma Scott @EmmaScott]

You need this today. 💕

[Matt @RayGuns]

@AmericanAir my flight to NYC just got cancelled, stranding us in Chicago in the middle of our connection for seemingly the next 3 days?!

Currently waiting in a line roughly a quarter mile long to talk to someone about options, but the app definitely seems to be insane atm

[Matt @RayGuns]

@SinemiaSupport @SinemiaApp @SinemiaSupport dm sent please restore access immediately

[Matt @RayGuns]

@SinemiaSupport when I try to use the @SinemiaApp to buy a ticket, it gives me this screen after I select a ticket purchasing channel. It's been showing this error for a couple weeks at this point. PLEASE help

[Matt @RayGuns]

@SinemiaSupport @superman_37 Can you please respond to my inquiries? @SinemiaSupport @SinemiaAppSucks @SinemiaScam

[Matt @RayGuns]

@SinemiaSupport PLEASE either enable my account or provide me a refund. At this point you are charging me money and NOT providing ANY service @SinemiaAppSucks

[Matt @RayGuns]

@SinemiaSupport PLEASE reactivate my account PLEASE stop trying to extort money from your customers PLEASE act like your customers matter to you, or you're going to sink

[Matt @RayGuns]

@kylandyoung @SinemiaAppSucks @PathiSwetha @SinemiaApp @SinemiaSupport Let me know if anything comes of this @SinemiaSupport

[Matt @RayGuns]

@SinemiaSupport My account has been unusable for literally MONTHS at this point

Even after waiting literally 2 weeks until my ID has finally be verified, I STILL can't use my membership, and now I can't even figure out what hurdle you're putting in my way

[Matt @RayGuns]

@SinemiaSupport Why is my account disabled? I get this message when trying to use the app, but there's no information on the website login that explains why I can't use my account

[Matt @RayGuns]

@SinemiaSupport I've volunteered to share my GPS data from the dates/times in question so they can confirm I was at the theater using the ticket I've purchased. This far no response.

Please resolve this issue without attempting to punish me for shortcomings of Sinemia

[Matt @RayGuns]

@SinemiaSupport given that I'm rarely able to check in because the app barely works and the wi fi/reception at my theaters suck, it seems like this amounts to them charging me for their apps shortfalls

[Matt @RayGuns]

@SinemiaSupport I've continued to follow up, but have not received any information on why I've been locked out except that it's related to check in issues

[Matt @RayGuns]

@SinemiaApp I've followed up with a DM as requested and have not received any response

[Matt @RayGuns]

@SinemiaSupport I've followed up with a DM as requested, but you can also expect to continue to receive public tweets from me while this is being addressed

[Matt @RayGuns]

@SinemiaSupport @SinemiaApp I've followed up with a DM. I've identified the issue is that you guys are trying to force me to pay an extra 20$ for a movie I saw. Given that I've already paid a LOT for my subscription that seems like a big bait and switch

[Matt @RayGuns]

@SinemiaApp I just attempted to buy a ticket on my subscription and was informed my account has been locked for unspecified reasons. What is going on and how do I clear that?

[Matt @RayGuns]

@SinemiaApp are you guys going to unlock my account? I'm trying to see a movie today, and, unless you guys unlock my account, I'm not going to be able to use my subscription to do it

[Matt @RayGuns]

@SinemiaApp This is insane. I'm being charged 20 dollars extra for a movie that I saw using my subscription. That's on top of the convenience fees I was already charged, so you're literally trying to get me to pay MORE than the cost for one movie

[Matt @RayGuns]

@SinemiaApp I've now determined the issue is that I'm being charged a "misuse fee". It's unclear what misuse is being called out, but I have never misused my account. I can prove that I have only purchased tickets for myself to see these movies, and that I showed up to them all