Ray Hall

A bird in the hand, shit on wrist

[Ray Hall @RayHall73]

#lufthansa Thanks for calling #Swissairlines 🤣🤣🤣 couldn't write it!

[Ray Hall @RayHall73]

So, just a little insight into our dealings with #lufthansa

=Newcastle to Indonesia=
°Refused a refund for the extra leg room seat we paid for
°Thanked for calling #Swiss Airlines!

This isn't even half the story!
Absolutely inept every single agent we have dealt with!

[Ray Hall @RayHall73]

So, just a little insight into our dealings with #lufthansa

=Newcastle to Indonesia=
°Finally get through to be told our seats have been resold!
°Told there are no longer 2 extra leg room seats together
°Have no choice but to book 1 extra leg room and 1 standard seat

[Ray Hall @RayHall73]

So, just a little insight into our dealings with #lufthansa

=Newcastle to Indonesia=
° Made contact.....eventually getting through to an agent
° Agent rebooked same seats
° 2 days later seats disappear from booking
° Hours and hours spent on live chat, Phone calls, Emails....

[Ray Hall @RayHall73]

So, just a little insight into our dealings with #lufthansa

=Newcastle to Indonesia=
°Contacted #Expedia who booked us on Man to Frank ( the flight that had no seats left! )
° Original booking paid for 2 extra leg room seats
° seats disappeared from booking
° Made contact TBC

[Ray Hall @RayHall73]

So, just a little insight into our dealings with #lufthansa
=Newcastle to Indonesia=
°Flight cancelled from Newcastle to Frankfurt
°Offered Man to Frankfurt
°Then told no seats left
°Offered Man straight through to Sing with Singapore Airlines
°Told this was an error
TBC

[Ray Hall @RayHall73]

@lufthansa Absolute joke of an airline, I will NEVER book with you again! You have my wife and I absolutely ill with stress!!!!!! 😡

[Ray Hall @RayHall73]

@lufthansa I must stress our shear frustration with your live chat agents and customer services.  Our flight was cancelled from Newcastle. We have had an absolute nightmare with your agents trying to get alternative flights.  I'm getting nowhere with your agents!!

[Ray Hall @RayHall73]

@lufthansa I NEED A MANAGER TO CALL ME ASAP!!!!

[Ray Hall @RayHall73]

@lufthansa I NEED A MANAGER TO CALL ME ASAP!!!!!

[Ray Hall @RayHall73]

@lufthansa I need a manager to call me ASAP!

[Ray Hall @RayHall73]

@lufthansa has to be the worst airline i have ever used! Complete and utter shambles from the start!! I will NEVER fly with you again! I'd rather walk on my hands to Indonesia!!!

[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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[Ray Hall @RayHall73]

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