I stand in awe of how terribly @ATT has treated my 88 year old Father-in-law after his wife of 59 years has passed away.
He spent two hours on the phone with them trying to find out the Username his late wife had on the account, only for them to say they could not help. I personally contacted @ATT and they said you have to go to a local store to get help.
Dad and my wife went to one store. Then they said go to another store. After an hour of waiting, that store said he needed to call the customer service number. The same people who said to go to the store.
Stunning. @FCC can YOU get these people to help?)?