ReachNow Support

Official support channel of @ReachNow, always here to help!

[ReachNow Support @ReachNowSupport]

We're here to help! Question, comment, or concern? Tweet at @ReachNowSupport or contact us via 'Member Support' in your app.

[ReachNow Support @ReachNowSupport]

@the__jamilah Hi Jamilah, please email [email protected] with a description of what you need help with. We'd be happy to assist you.

[ReachNow Support @ReachNowSupport]

@NolanKane Sometimes testing goes awry. Our internal team was testing a new feature and accidentally pushed to production. No one is more embarrassed than us. Sorry! No blinking needed. :)

[ReachNow Support @ReachNowSupport]

@wernies Thank you so much for reaching out, this is definitely something that we can help you out with! Al you would have to do is give us a call at [phone], and we'll get you taken care of!

[ReachNow Support @ReachNowSupport]

An important update on our ride hailing service, ReachNow Ride: https://t.co/0Losn1eQdZ

[ReachNow Support @ReachNowSupport]

Our service is currently down. We’re on it; check back on the app soon. Thanks for your patience.

[ReachNow Support @ReachNowSupport]

@gregkhng I am super sorry this has happened to you. I have removed the vehicle from your account and you should be able reserve a new vehicle now. I am putting a $15 promo on your account against future trips with ReachNow. Thanks for being the best part of ReachNow!

[ReachNow Support @ReachNowSupport]

@krlayton Hi this is Tom from ReachNow. I looked up the process for fuel reimbursement for Car2go. https://t.co/GcgsXuNhty the phone number for Seattle for Car2go is 877-488-4224 I hope this helps you

[ReachNow Support @ReachNowSupport]

@GlenBikes I am super sorry that we are not able to update email addresses. It is an system limitation. Once you set your new account up please reachout to [email protected] we will be super glad to move your license over to your new account as well as your phone number.

[ReachNow Support @ReachNowSupport]

@hypnotiza May we ask for the license plate number please.

[ReachNow Support @ReachNowSupport]

@MelCarson You are very welcome to call us at Customer Support. We are happy to help.

[ReachNow Support @ReachNowSupport]

@JamieWLedger Sorry for the delay. Your account should be working fine now.

[ReachNow Support @ReachNowSupport]

@hypnotiza Thank you for alerting us to this.

[ReachNow Support @ReachNowSupport]

@GlenBikes Thank you for your feedback.

[ReachNow Support @ReachNowSupport]

@jony44 Hi I am sorry you are having this issue, please try signing out of your app and force close the app and log back into the app. If you are still having issues then feel free to call us at [phone]

[ReachNow Support @ReachNowSupport]

@jasonketterer Engineers recommend uninstalling and reinstalling from the app store for the latest version

[ReachNow Support @ReachNowSupport]

@IanBragg Please either call or send us an email so that we can verify your member status.

[ReachNow Support @ReachNowSupport]

@mdryja Sorry about that we have been having technical issues, however they have been fixed. Every member will need to log out and log back in *once* for the app to start working normally for them.

[ReachNow Support @ReachNowSupport]

@vaxt Sorry, we have been having technical difficulties of this nature, you are not the only one experiencing these issue. I assure you our tech team is current working to resolve this problem. We apologize for any inconvenience this has caused!

[ReachNow Support @ReachNowSupport]

@sampayment May I have some account information so that I can help you.