ReadySetServe.app

Helping QSR operators build confident customer-focused teams, improve shift readiness, and create more consistent guest experiences.

[ReadySetServe.app @ReadySetServeHQ]

A QSR team can be 100% complete on training and still not be ready for the 12:15 p.m. lunch rush.

Because once the line builds, mobile orders pile up, a guest has a problem and a teammate needs help, knowing the procedure is only part of the job.

The real question is what happens next.

That’s the difference between training completion and readiness.

[ReadySetServe.app @ReadySetServeHQ]

Check out my latest article: Your QSR Team Finished the Training. But Are They Ready for the Shift? https://t.co/wEiyL8AwLA via @LinkedIn

[ReadySetServe.app @ReadySetServeHQ]

#NewProfilePic

[Shep Hyken @Hyken]

Most people think that customer service is a department that handles complaints and problems.

It is more than that. It’s a philosophy that must be embraced by everyone in an organization, and that includes sales.

Read more: https://t.co/pNRIPanSmx #customerexperience #CX

[ReadySetServe.app @ReadySetServeHQ]

“74% of Companies Have Expanded Their CX Spend”

[Capterra @Capterra]

Our recent survey found that AI tools are helping your #CX staff more than your customers. @Hyken, customer service, and experience expert is here to tell you why that’s a GOOD thing for your competitive advantage: https://t.co/A63DoDucNd
#AIinCustomerCare

[ReadySetServe.app @ReadySetServeHQ]

As a Customer Service provider who gives A+ service, it reeeally sucks to be on the receiving end of subpar service. 😞

[ReadySetServe.app @ReadySetServeHQ]

Chatbots are limited by the programming/training that they're given.

They can't think outside the box or come up with creative solutions to problems.

Humans, on the other hand, are more creative and can come up with innovative ways to solve customer problems.

[ReadySetServe.app @ReadySetServeHQ]

Humans are far more creative than AI chatbots.

Customers reaching out to your business for help will agree with this.

[ReadySetServe.app @ReadySetServeHQ]

Sure, AI chatbots can be helpful for answering simple questions, but they often struggle with more complex issues.

Training them can help, but chatbots can also be frustrating to deal with, especially when they don't seem to understand what you're saying 😫

[ReadySetServe.app @ReadySetServeHQ]

Customers still prefer to speak to a human when getting Customer Support.

Founders how do you offer Customer Support ?

[ReadySetServe.app @ReadySetServeHQ]

“When you put yourself in the customer’s shoes and begin your dialog from there, an immediate connection develops that stems beyond basic commerce and encourages loyalty”

- Steve Maraboli. Behavioral Scientist & Author, on "Empathy in Customer Service."
#StartupCSSuccess🚀

[ReadySetServe.app @ReadySetServeHQ]

"The customer is always right." - Myth!

1. Wrong customers exist
2. This doesn't support employees.
3. ‘The customer is right’ is wrong for CS.
4. All customers aren't worth keeping.
5. It’s impossible to satisfy everyone.

Forbes Magazine gets it https://t.co/Zb2nugpy85

[ReadySetServe.app @ReadySetServeHQ]

@bradsmith Nowadays I consume the news sparingly and on a needs basis only, thankfully Windy has my back for my weather checks.

[ReadySetServe.app @ReadySetServeHQ]

To be truly empathetic, you really need to be able to see the world through your customers' eyes.

This means understanding their emotions, needs, and pain points.

It's not always easy, but it's super critical for providing excellent customer service. #StartupCSSuccess🚀

[ReadySetServe.app @ReadySetServeHQ]

@WrittenByJackie The way how I was heading down that road fast then caught myself after reading your post!! Thank you @WrittenByJackie I needed this gentle reminder

[ReadySetServe.app @ReadySetServeHQ]

@lessaraebiger Really appreciate your perspective Lessa. The ultimate aim is to add value to the space and I’ll be doing just that regardless of who’s engaging with me, or not.

[ReadySetServe.app @ReadySetServeHQ]

@lessaraebiger And just like that, the confirmation and encouraging I was looking for!

[ReadySetServe.app @ReadySetServeHQ]

@lessaraebiger Just like good things that come in small packages, so too does great talent often come with a small following 😊

[Justin Welsh @thejustinwelsh]

Customer Service 101:

A satisfied customer tells their friends, but an upset customer tells everyone.

[ReadySetServe.app @ReadySetServeHQ]

@thejustinwelsh Customer Satisfaction is always the aim 🎯