Kevin Reeves

Skiing, Champagne, Cruises, London, Friends, Chocolate, Cycling, Iced Americano, Foodie, Caramel, H Potter & Siamese Cats! Disclaimer: These are my opinions.

[Kevin Reeves @RealKevinReeves]

Huge congrats to the Genesys teams recognized across Contact Center, AI and Customer Experience categories in the G2 Summer 2026 Reports.

Love seeing the impact our teams make for customers every day 💙

[Kevin Reeves @RealKevinReeves]

Check out an amazing customer satisfaction increase. How did Astro do it? Genesys!

[Kevin Reeves @RealKevinReeves]

Answering questions is the easy part.
Agentic AI is about planning, reasoning, and actually driving outcomes. That’s where things get exciting with Genesys Cloud Agentic Virtual Agent. https://t.co/IKZ44Y6ja1

[Kevin Reeves @RealKevinReeves]

This is a great example of AI supporting people in real-time. Genesys Cloud Copilot helps agents deliver faster, more personalized experiences. Take a look: https://t.co/z2pzwwDho4

[Kevin Reeves @RealKevinReeves]

WhatsApp is one of my favorite Communications Channels. See how Genesys will deliver a Comprehensive Customer Engagement on WhatsApp! Exciting News!

[Genesys @Genesys]

🚨 Big news: Genesys announces a new partnership with @Meta.

Through @WhatsApp on Genesys Cloud, we're bringing messaging, voice and AI together so every conversation can stay connected.

Learn more: https://t.co/tSsy9T6Tig

[Kevin Reeves @RealKevinReeves]

Agentic AI sounds futuristic until you watch it working in the wild. This demo walks through how an agentic virtual agent is set up and running on Genesys Cloud. Take a look.

[Kevin Reeves @RealKevinReeves]

We talk a lot about making work easier at Genesys and this is a great example. Genesys Cloud Copilot brings #AI into everyday tasks across customer experience. Excited to share this news.
https://t.co/gWc2kaNoId https://t.co/xPmEzjM9VQ

[Kevin Reeves @RealKevinReeves]

Excited to be part of Genesys' #Xperience26 this year in Vegas. It’s always a great space to hear how CX leaders are turning AI into real outcomes.

If you’re curious too, check it out: https://t.co/Wd4EoZi6U6

[Kevin Reeves @RealKevinReeves]

AI Powered Orchestration... It's happening now!

[Genesys @Genesys]

Fiscal Year 2026 ✅

Fueled by the adoption of AI-powered experience orchestration – and the results customers are achieving.

📈 Improved NPS
📉 Reduced costs
📈 Greater efficiency at scale

Read more: https://t.co/B3KomTiJNv

[Kevin Reeves @RealKevinReeves]

This is what WINNING looks like. And Genesys continues to WIN!

[Genesys @Genesys]

🏁 @ScuderiaFerrari continues their early-season momentum with a P3 finish from Lewis Hamilton and P4 from Charles Leclerc at the #ChineseGP. Built on preparation, innovation, and pushing performance further. 🏎️

[Kevin Reeves @RealKevinReeves]

Thanks @Genesys for the Pipeline Champion recognition! #OneGenesys

[Kevin Reeves @RealKevinReeves]

Team West is Best! #OneGenesys

[Kevin Reeves @RealKevinReeves]

Tony Bates always Inspires!
#OneGenesys

[Genesys @Genesys]

✨ The stars are aligned ✨

This is our moment – and moments like these don't come often.

[Kevin Reeves @RealKevinReeves]

Isn't it all about the outcomes?
#OneGenesys

[Genesys @Genesys]

Your customers want ✨OUTCOMES✨
Move from AI that assists to AI that acts, with end-to-end resolutions, not handoffs.​

See how 𝙂𝙚𝙣𝙚𝙨𝙮𝙨 𝘾𝙡𝙤𝙪𝙙™ 𝘼𝙜𝙚𝙣𝙩𝙞𝙘 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙜𝙚𝙣𝙩 can rewrite the CX game: https://t.co/zLesRJoYDS

[Genesys @Genesys]

Insights, timing, trust, and orchestrating every moment.
@ScuderiaFerrari

[Kevin Reeves @RealKevinReeves]

Sharing a great story for AI Power Experience Orchestration.

[Kevin Reeves @RealKevinReeves]

All in One! 2026 Buyer's Guide for AI and CX. #OneGenesys

[Kevin Reeves @RealKevinReeves]

It’s officially here! Genesys Cloud™ Agentic Virtual Agent, powered by large action models, is a huge step forward in how AI supports real customer outcomes, not just conversations. Congrats to everyone who made this happen 👏

https://t.co/Iru85UbSV6

[Kevin Reeves @RealKevinReeves]

#OneGenesys