James Nderitu

Unapologetically the quintessential troll | Speaking truth to power

[James Nderitu @RealNdJames]

@naivas_kenya Hi @naivas_kenya 👋,
Please look into your loyalty points system ASAP. It hasn't been working for the past 2 days, and I was unable to redeem my points at checkout at both the Imara Mall and Rubis Embakasi (Airport North Road) branches. Kindly get it sorted out!

[James Nderitu @RealNdJames]

@TelkomKenya @TelkomKenya

Could you please clarify your current airtime transfer limits?

1) What is the minimum amount of airtime I can transfer from one Telkom line to another?

2) How much airtime must remain on the sender's line?

Please provide the current official limits. Thanks!

[James Nderitu @RealNdJames]

@TelkomKenya @TelkomKenya What is the minimum airtime top-up from T-Kash that extends the validity of a prepaid Telkom line, and by how many days?

[James Nderitu @RealNdJames]

@TelkomKenya @TelkomKenya Your internet is not working as of Sun 19 July from 1:00PM. After calling 100, your staff keep saying there is a countrywide downtime but how come other ISPs are working just fine and when will you get your act together? Give resolution timeline. More details in DM.

[James Nderitu @RealNdJames]

@KenyaPower_Care @KenyaPower_Care, I contacted the WhatsApp number you provided, but I only received automated bot replies and couldn't get an answer to my question. Could you please respond to my query via DM instead? Thank you.

[James Nderitu @RealNdJames]

@KenyaPower_Care Should I submit:

⚫ The new meter reading exactly as displayed (e.g. 50); or

⚫ Add it to the old meter's final reading (e.g. 5488 + 50 = 5538)?

Please advise so I don't submit an incorrect reading for July.

Account: 35188600
Old meter: 062088826
New meter: 0277101338121

[James Nderitu @RealNdJames]

@KenyaPower_Care Hello @KenyaPower_Care,

I'm registered for self-reading and need clarification after my postpaid meter was replaced with a new smart meter.

The new smart meter started recording at 0 kWh, while the old meter it replaced had a final reading of 5488.

My question is: 🧵👇

[James Nderitu @RealNdJames]

@ephraimnjegafan The concept is simple: impoverish and rule. 6+ decades post independence, this playbook still works because we keep rewarding it. The question is: when will we demand an economy that empowers citizens instead of one that sustains political patronage through tribal mobilization?

[James Nderitu @RealNdJames]

@KenyaPower_Care @KenyaPower_Care Please check DM. I have been waiting for a response for more than 4 days.

[James Nderitu @RealNdJames]

@gobebakenya @gobebakenya You need to update your K-Gas listings. The brand is now called Rubis Gas. Your refill prices are not up to date e.g. 6Kg & 13Kg refill at Ksh 1510 and 3400 as of now. Accessories are also overpriced comparing with Rubis app. So update pricing and photos accordingly.

[James Nderitu @RealNdJames]

@danteayoh @KeEquityBank @danteayoh The Ksh 2.26 SMS alert feet is optional. You can avoid it by going to settings in the Equity Mobile app and turning off SMS alerts and use app/email notifications instead. Problem is Equity doesn’t make that very clear, so people think it's part of the transaction fee.

[James Nderitu @RealNdJames]

@KeEquityBank @KeEquityBank If a compromised email can lead to banking fraud, then security awareness must go beyond “don’t share your OTP.” Customers should also be educated on phishing, email security, MFA/2FA and SIM-swap risks. Responsibility doesn’t end at distancing the bank from blame.

[James Nderitu @RealNdJames]

@RUBiSKenya_ @RUBiSKenya_

Under LPG Regulations (2019), returning a cylinder to the brand owner/authorized dealer entitles a customer to a deposit refund.

So why was I told “we don’t allow that” at Kobil Embakasi?

Where should customers go for cylinder deposit refunds?

@EPRA @Cofek_Kenya

[James Nderitu @RealNdJames]

@RaenestApp @RaenestApp your silence on the matter speaks volumes!

[James Nderitu @RealNdJames]

@RaenestApp @RaenestApp Quick follow-up then: if FastTrack doesn’t store Upwork login creds, what happens if a user connects then changes their Upwork password as a precaution? Does the <1-hour payout still work? I’m trying to grasp if FastTrack relies on OAuth token access vs credentials.

[James Nderitu @RealNdJames]

@ayara_noline @CarrefourKe That’s frustrating 😕 I’ve had something similar happen when I placed my first order on the app. On Carrefour, it’s not enough to just enter your address—you also need to drop the pin on the map 📍 for your exact location. That’s what determines which store fulfills your order.

[James Nderitu @RealNdJames]

@elf_druid14135 @CarrefourKe I was double billed for an item once at Southfield Mall. I noticed before exiting the store. Still, it took forever at customer care to fix. Super annoying.

𝐓𝐢𝐩: Always calculate your total before paying & review receipt before leaving if final bill is not what you expected.

[James Nderitu @RealNdJames]

@anjanaab21 @CarrefourKe That sucks. Happened to me twice. If receipt shows missing items were "out of stock", expect refund within 24hrs (M-PESA) or 7 days (excluding weekends) if you paid via card.

𝐏𝐫𝐨 𝐓𝐢𝐩: If card refund is delayed, ask Carrefour for ARN number and give it to your bank to track

[James Nderitu @RealNdJames]

@EdwinKatua @ephraimnjegafan We literally had Changamwe Oil Refinery. They killed it in 2013 claiming it was “uneconomical,” so fuel import cartels could feast. Now the same "geniuses" pop up asking if refining locally is viable. Nkt!

[James Nderitu @RealNdJames]

@Miss_Khaimia @Safaricom_Care The Safaricom app usually asks for your PIN twice and not more than that (as long as your internet connection is okay). If your device has finger print sensor, you can just use your biometrics with ease, less cumbersome than punching in the PIN.

[James Nderitu @RealNdJames]

@Daramola_afeez_ @RaenestApp 𝟓/𝟓
Bottom line:
If users can confidently say “𝙍𝒂𝙚𝒏𝙚𝒔𝙩 𝙣𝒆𝙫𝒆𝙧 𝙨𝒆𝙚𝒔 𝒎𝙮 𝙥𝒂𝙨𝒔𝙬𝒐𝙧𝒅, 𝙖𝒄𝙘𝒆𝙨𝒔 𝒊𝙨 𝙣𝒂𝙧𝒓𝙤𝒘𝙡𝒚 𝒔𝙘𝒐𝙥𝒆𝙙, 𝒂𝙣𝒅 𝑼𝙥𝒘𝙤𝒓𝙠 𝙚𝒙𝙥𝒍𝙞𝒄𝙞𝒕𝙡𝒚 𝒂𝙡𝒍𝙤𝒘𝙨 𝙩𝒉𝙞𝒔” — then most security objections will disappear fast.

[James Nderitu @RealNdJames]

@Daramola_afeez_ @RaenestApp 𝟒/𝟓
Even better, they should:
• Publish incident response and data handling policies
• Explain if built in security measures like Upwork 2FA or password changes break FastTrack
• Get public Upwork approval ✅that FastTrack is ToS-safe 🛡️