【BBB投诉更新|案件正式结案:X全程未回应】2026年8月3日,我向美国商业改进局(BBB)正式投诉
@X Corp 无故冻结账号@baofuliu
(注册于2021年,约2.7万粉丝,长期Premium付费用户),并长期不提供有效沟通与解决渠道。案件号:#25118163BBB曾两次要求X在期限内回应。
结果:X全程沉默,未作任何回复。2026年8月23日,BBB正式通知:该投诉已结案。
因商家未作任何回应,此记录将在X的BBB企业档案中保留三年。与此同时:
官方申诉工单 ACCESS-13837952、ACCESS-15250106 仍无实质人工审核 @Premium 支持反复要求登录已被冻结的账号提交申诉多次跟进邮件仍只有机械回复或要求重新��表,我的核心请求没有改变,也并不复杂:对 @baofuliu启动真正的人工审核明确告知冻结的具体原因
如确认没有违规,立即恢复账号。BBB已经走完程序。X选择不回应,并不等于问题不存在。我将继续公开记录每一个节点,直到获得公平、有效的处理。
@X @Support @Safety @Premium @elonmusk @bbb_us
#WrongfulBan #账号维权 #XSupportTransparency #BBB投诉
【BBB Update – Case Closed: X Did Not Respond】On August 3, 2026, I filed a formal complaint with the Better Business Bureau against X Corp regarding the unexplained suspension of @baofuliu (registered 2021, ~27K followers, long-term Premium subscriber) and the lack of any effective support channel.BBB Case: #25118163BBB requested a response from X twice.
X remained silent.On August 23, 2026, BBB officially closed the case.
Because the company failed to respond, this record will remain on X’s BBB Business Profile for three years.Meanwhile:
Official tickets ACCESS-13837952 and ACCESS-15250106 still have no real human review
@Premium support repeatedly asked me to log in to the suspended account to appeal
Follow-up emails continue to receive only automated replies or links to resubmit forms
My request remains simple:
A real human review of @baofuliu
A clear explanation of the alleged violation
Full reinstatement if no violation is found
The BBB process is now complete. X’s refusal to respond does not make the issue disappear.
I will continue documenting every step publicly until a fair and effective resolution is reached.
@X
@Support
@Safety
@Premium
@elonmusk
@bbb_us
#WrongfulBan #XSupportTransparency #AccountSuspension #BBBcomplain
【BBB Complaint Update – Phase 2 Officially Started】
On August 3, 2026, I filed a formal complaint with the Better Business Bureau ( @bbb_us ) against X Corp regarding the unexplained suspension of my account @baofuliu (registered 2021, ~27K followers, long-term Premium subscriber) and the prolonged lack of effective communication channels.
BBB accepted the case (#25118163) and gave X 10 business days to respond.
X remained completely silent.
On August 14, BBB issued a second formal notice, granting X another 10 calendar days to respond (see attached email screenshot).
As a long-term Premium subscriber, I have repeatedly submitted complete materials through official channels and explicitly requested a human review. Even after the formal BBB complaint, X has provided no substantive response to this basic and reasonable request from a paying user. This continued silence falls short of the service responsibility expected of a commercial platform.
This is not an isolated case. X’s current appeal system relies heavily on automated replies and routinely overlooks repeated requests for human review, leaving many ordinary users without an effective way to communicate.
The current service of X is far from the concept of user first emphasized by Mr. Musk @elonmusk
My request remains simple and clear:
1. A real human review of the account;
2. A clear explanation of the alleged violation;
3. Full reinstatement if no violation is found.
I will continue documenting every step publicly until a fair and effective resolution is reached.
@X@Support@Safety@elonmusk@bbb_us
#WrongfulBan #XSupportTransparency #AccountSuspension #BBBcomplaint
X团队真的是高傲啊,
@X@Support@premium@elonmusk
好吧,BBB @bbb_us 已经把我的案例进行存档了,时间3年。
X的声誉一分不值。
Thank you for contacting BBB to assist you in resolving a recent complaint with X Corp. BBB has made several attempts to contact the business regarding the above-referenced complaint.
We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records.
By submitting your complaint, you represent a truthful account of your experience with the business. Upon completion, we will publish the outcome of this complaint on the company's BBB Business Profile. The text of your response may be publicly posted on BBB's website. BBB reserves the right not to post according to BBB policy, and we may edit your response to protect privacy rights and remove inappropriate language.
Thank you,
Ashley Frappier