Progressives have for decades denied that offering services like food, shelter, and needle exchange is a “magnet” for attracting homeless people.
Not so in the progressive city of Austin, Texas. Last week, a staff member of the city’s Homeless Strategies and Operations department told me, after a meeting with angry local parents, that the city intended the controversial homeless “navigation center” to be a magnet to attract the homeless.
The city intends to build the facility across the street from Travis High School and near an elementary school.
Austin has taken significant efforts to dismantle “encampments,” or what European researchers call “open drug scenes.”
Austin’s head of the HSO, David Gray, told me that same evening that the city would not allow needle exchange near the site, and the whole purpose of the navigation center would be to get people off the street, including into a nearby shelter (Southbridge).
Gray and the other HSO members stressed that they would work to develop the facility with a local advisory council.
But Gray also acknowledged in sworn testimony that the new location would focus on “individual adults,” not families, the people who are the most resistant to services, including shelter, and that homeless people would likely line up at the navigation shelter starting around 7:30 am.
As for the advisory council, Gray and HSO staff made clear that it was just advisory and that the city had decided to locate the center across from the high school and would not change its mind. “It’s safe to say we have a good idea of what we’d like to do,” admitted Gray in his testimony.
And there is widespread needle exchange in Austin, and, said Gray, “Their goal is to try to meet clients where they’re at.”
There has been a major controversy in Austin around a different homeless navigation shelter called Sunrise, where there is also a needle exchange. A child was accidentally pricked by a dirty needle used for shooting drugs, said a local mother, when he played in the school playground.
Gray said to expect public camping at the new Travis navigation center. “It’s not uncommon to see people pitch a tent near where they can get access to nutritional resources.” He also said the site would likely attract addicts and the mentally ill and that the state lacks resources to help them.
My students and I recorded video interviews with homeless people in multiple sites in Austin last week and over the weekend. We discovered widespread violence and drug use.
“This is the worst group of homeless people,” said Jo-Ann Causey, a woman living out of her truck who has a tattoo below her neck that reads, “Fear No Evil.”
Causey and others described a street life operating without police protection and following the rules of the jungle.
After a man threw a rock through her window, hitting her dog, she said, “I got the steel pole and cracked some dude in the thigh with it. He said, ‘Please, Joanne, don’t hit me,’” But I had to hit him with it. I’m a punk, you know what I’m saying? If he breaks my window and no consequences, they’re gonna break my windows.”
Many admitted to serious crimes. One man, Chase Matthews, who said he refused to sleep in a shelter for fear of violence, said he had served time in prison for “Aggravated assault with a deadly weapon against my baby mama.”
Another man, who gave the name only of Jerry, said he “almost” killed someone.
Most reported having seen extreme violence. A.J. Lewis said he saw someone “get clubbed in the head while he was sleeping.”
Lori Parkhurst, 54, said, “I’ve seen people get beat to death.”...
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How do I get this guy’s great service recognized by his manager here in Austin, TX? And how do you fix your crummy interface? How can you help me spread some holiday cheer to this employee? #FedEx
Tried to submit a compliment. Your site blocks it. Your chat redirects to an AI assistant that doesn’t work. Your call service said they’d call back — then called just to say they’re hanging up on me.
@FedEx@FedExHelp I have an exceptional driver on my Austin route. Shows up with a smile, waves at me when I’m walking the neighborhood, helpful, trains other drivers. Just an all-around great guy. Best delivery driver I’ve dealt with — any carrier, full stop.
If you’re near East Oltorff and I-35 and are concerned about #AustinTx lack of a real homeless plan and don’t want to see them use @AustinCityParks Big Stacy and Blunn Creek as relay centers - you can sign the petition here https://t.co/Vuo25pMqAk
First experience with @austintexasgov going to a Townhall hosted by @CMZoQadri and @joseforatx with representatives from @KirkPWatson’s ‘homelessness office’ to hear from the community about the Homeless Navigation center they’re fast tracking. Only for them all to NO SHOW.
Both members AND the homeless office were no shows to a PACKED townhall. Guess our electeds were too busy playing #constituentbingo to hear real concerns and frustrations from the community? Otherwise known as people they were elected to represent. #southaustin#eastriverside
Good progress by @American_Girl …but what took so long? Between Felicity, Addy, Samantha, Molly, a doll who shares its living history from the Gold Rush, the Railroad boom, the Chinese Exclusion act, or internment, all seem on brand.
@NYTimes https://t.co/WdB5GjGqnp
Well, that's all folks. Hopefully, you found some helpful takeaways in here, and if you haven’t already - sign up for Lenny’s Newsletter https://t.co/pTcCFWjOEC and keep an eye out for his next PM fundamentals class. Coming to a computer near you! 🚀🖥️
Be careful about the last one - in the absence of all others. If current events//news about the latest Silicon Valley hot-story of influence without backup is any indicator….🤷♀️
What proves success you may ask? Well, here’s the most convincing evidence, in order:
👏Data
👏User research findings
👏Anecdotes
👏Competitive analysis
....Authority (*)
Finally - and supercritical - show some success!
↗️Hit goals, consistently
↗️Ship products that are seen as useful
↗️Make customers happy
↗️Make the right decisions, consistently
↗️Make commitments and deliver
↗️Highlight your team wins (w/o coming across as a show off)
Ways to build influence, and be a standup colleague:
❗️Loop people in early
❗️Spend time explaining w/ the why
❗️Invite them to kick-offs
❗️Communicate regularly as your thinking comes together
❗️Give people a chance to give input
❗️Answer their questions
❗️Share your reasoning
It starts with authenticity and trust. Everyone’s busy, everyone is in meetings overload, everyone has more work to be done than hours in the day. Why does someone want to collaborate with you and be influenced by what you have to say?
* Hard truths: keeping team members in the loop includes stakeholders, your boss, your reports, your peers… being transparent and helpful costs nothing. *Nobody likes to be surprised.